Lead Direct Support Professional

Accord; Saint Paul (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

403b with employer match

PTO + holidays

Tuition assistance

Mileage reimbursement

Wellness program

Job summary

Accord is seeking a mission-driven Lead Direct Service Professional (LDSP) to lead our Day Supports Team in supporting people living with disabilities. The LDSP will onboard, train, and supervise DSPs, develop daily living activities, and ensure high-quality care within the Accord Day Program.

The role is fully in-person at our Midway St. Paul facility, Monday–Friday, 7am–3pm, with a strong focus on compliance, documentation, and person-centered planning.

Qualifications

• Bachelor’s/ Associate/ Diploma in human services with required direct care experience or 50 hours plus 4 years’ experience under supervision.
• Experience with Microsoft, Google, and EHR platforms.
• DOT certification or ability to obtain DOT certification.

Responsibilities

• Provide personal assistance, medical attention, emotional support, or other personal care to participants in the day program.
• Develop and deliver programming to nurture living skills and self-expression.
• Lead DSPs, train team in all systems, including EHR, and coach staff in complex situations.
• Document incidents and complete required reports and communications.
• Administer medications and monitor medical conditions.
• Document support plans, activities, and progress toward goals.
• Facilitate access to day program and support self-determination.

Skills

Communication

Teamwork

Confidentiality

Independent and collaborative

Education

Bachelor's/Associate/Diploma in Human Services related field

Tools

Microsoft

Google Workspace

Electronic Health Record (EHR)

Job description

Accord is seeking a mission-driven Lead Direct Service Professional (LDSP) to join our Day Supports Team in making a difference in the lives of people living with disabilities. The LDSP onboards, trains, and leads a team of DSPs as they evaluate, create, and support the activities of daily living for the people that the Accord Day Program serves.

This is a fully in-person role at our facility in Midway St. Paul with hours from 7am-3pm, Monday through Friday.

Accord is a nonprofit dedicated to making it possible for people living with disabilities to achieve their personal and career goals. We utilize a person-centered approach to provide services that span a wide array of supports to empower, uplift, and transform lives to help individuals live their greatest lives. Accord has been recognized by the Council on Leadership and Qualify for Excellence, with Distinction, in person-centered care. If our vision matches yours, we hope you consider joining us.

The LDSP will:

• Provide personal assistance, medical attention, emotional support, or other personal care to participants in the Accord day program.
• Develop and deliver programming that nurtures the needs, self-expression and living skills of supported people.
• Serve as Lead DSP, training team members in all systems, including the Electronic Health Record platform, coaching staff in complex situations, assisting Senior Program Manager with compliance.
• Document incidents and complete needed reports and communication.
• Possess working knowledge of transportation systems and providers, providing support as needed.
• Administer medications and monitor medical conditions of participants.
• Document support plans, activities, and progress toward stated goals.
• Facilitate Day Program participants’ access for self-determination.

Minimum requirements:

• Must meet one of the qualifications listed below and provide documentation, including a degree copy and a transcript showing the degree earned. Resume must indicate direct care experience.

  • A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
  • An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
  • A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
  • A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualification identified above.
• • Experience in Microsoft, Google, and Electronic Health Record platforms.
  • Dept of Transportation Certification or ability to pass and maintain DOT certification.
  • Ability to pass mandated background checks.
  • Current Driver’s license and clean driving record.

Preferred qualifications:

• Two or more years experience working with individuals living with mental or developmental disabilities.
• CPR/First Aid certification.
• Medication administration certification.

Knowledge, Skills & Abilities:

• Excellent rapport with diverse individuals with ability to listen carefully and communicate effectively.
• Strong conflict management skills with ability to redirect and resolve issues.
• Ability to maintain confidentiality with attention to privacy standards.
• Ability to serve as ambassador of Accord in the community and in the facility.
• Ability to work independently and as a part of a team in sharing information and completing work, collaborating with diverse stakeholders.

• Benefit eligible with healthcare, dental, vision, optional coverages, and 403b with employer match.
• Employer-paid basic life, Short-Term disability, and Long-Term disability.
• PTO, 9 paid holidays + 1 floating holiday, paid volunteer time, employee wellness program, $2500 annual tuition assistance, mileage reimbursement.
• Opportunities for advancement within the company.

$20-22 per hour, nonexempt, depending on qualifications. Benefit eligible with healthcare, dental, vision, optional coverages, and 403b with employer match. Employer-paid basic life, Short-Term disability, and Long-Term disability. PTO, 9 paid holidays + 1 floating holiday, paid volunteer time, employee wellness program, $2500 annual tuition assistance, mileage reimbursement. Opportunities for advancement within the company.

Accord is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, marital status, veteran status, or disability status.

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