Lead Digital Strategist for Workforce Platforms

Manhattan Strategy Group; New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Manhattan Strategy Group, based in New York, seeks an experienced Digital Strategist to support ETA initiatives including WorkforceGPS, Work.gov, and CareerOneStop.gov. You will lead data-informed strategies to boost visibility, engagement, usability, and utilization of digital workforce content.

Collaborating with subject matter experts and cross-functional teams, you will translate user needs and performance data into actionable improvements to digital products, content, search experiences,

Qualifications

• Bachelor's degree in communications, marketing, digital media, information science, data analytics, computer science, human-centered design, human-computer interaction, public policy, business, or a related field with at least five (5) years of relevant professional experience; or at least seven (7) years of relevant professional experience without a bachelor's degree
• Demonstrated experience developing and implementing digital strategies for public-facing websites, digital services, platforms, knowledge repositories, or large-scale information resources
• Demonstrated experience with SEO, search analytics, content discoverability, taxonomy, information architecture, metadata, or digital content optimization
• Experience conducting audience research and analyzing user behavior, search patterns, engagement trends, or other behavioral data
• Experience developing audience segments, personas, user journeys, or audience engagement strategies
• Demonstrated experience using web, search, content, and digital performance data to inform strategy and optimize user experiences and engagement
• Experience working with and analyzing structured and/or unstructured datasets
• Experience collaborating across multidisciplinary teams, including web development, UX/UI, analytics, communications, content, research, technology, and program teams
• Strong analytical, strategic thinking, problem-solving, written communication, and stakeholder engagement skills
• Ability to translate complex technical, analytical, and research findings into practical recommendations for nontechnical stakeholders and digital teams

Responsibilities

• Develop and implement comprehensive digital strategies to increase visibility, discoverability, engagement, and utilization of workforce development content, tools, and digital resources
• Evaluate and optimize content taxonomy, metadata, information architecture, content organization, and search experiences to improve users' ability to locate relevant information and resources
• Develop and apply SEO strategies and best practices to improve content discoverability across general and specialty search engines and other internet-based information sources
• Conduct audience research and analyze user behaviors, information needs, search queries, engagement patterns, referral activity, and other digital interactions to better understand user intent
• Develop audience segments, personas, user journeys, and engagement strategies for key audiences, including job seekers, workers, students, employers, workforce professionals, educators, and other workforce system stakeholders
• Develop digital outreach, messaging, content, and engagement strategies informed by audience research, behavioral insights, workforce information, and performance data
• Analyze structured and unstructured datasets using data mining, data modeling, and other analytical methods to identify trends, user needs, and opportunities for improving digital experience
• Apply NLP, machine learning, AI, and other advanced analytical approaches, as appropriate, to analyze large datasets, search behavior, content performance, and user interactions
• Analyze web, search, social media, referral, content, and other digital performance data to identify opportunities to improve user experiences, content discoverability, audience targeting, and platform utilization
• Translate analytics, research findings, workforce insights, and behavioral data into actionable recommendations for digital products, content, search functionality, outreach, and ongoing optimization
• Develop and monitor KPIs related to search effectiveness, digital engagement, content performance, referral traffic, task completion, conversions, platform utilization, and other user outcomes
• Collaborate with web development, UX/UI, analytics, communications, IT, content, research, and program teams to incorporate audience needs and workforce insights into public-facing digital products and resources
• Collaborate with workforce development and labor market subject matter experts to translate complex workforce, employment, training, career development, and apprenticeship information into accessible, user-centered, and actionable digital content
• Identify and recommend innovative digital approaches, technologies, analytics capabilities, behavioral insights, and emerging tools that can improve user engagement and mission effectiveness
• Use performance data, user feedback, and research findings to support continuous improvement of digital platforms, content, search experiences, and outreach strategies

Skills

Digital strategy

SEO

Taxonomy & IA

Audience research

Behavioral analytics

Performance measurement

Stakeholder engagement

Nontechnical translation

Education

Bachelor's degree in Communications / Marketing / Digital Media

5+ years relevant professional experience

Tools

CMS

SEO tools

Analytics platforms

Job description

Manhattan Strategy Group, based in New York, seeks an experienced Digital Strategist to support ETA initiatives including WorkforceGPS, Work.gov, and CareerOneStop.gov. You will lead data-informed strategies to boost visibility, engagement, usability, and utilization of digital workforce content.

Collaborating with subject matter experts and cross-functional teams, you will translate user needs and performance data into actionable improvements to digital products, content, search experiences,