Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

Hope Enterprise Corporation; Jackson (MS); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing accessibility for underserved communities. As a Lead Digital Product Manager, you will play a pivotal role in overseeing the onboarding experience for partners, ensuring a seamless integration into banking services. You'll collaborate with diverse teams to design user-friendly processes, monitor metrics, and continuously improve the partner experience. This role offers the chance to make a significant impact in the financial services sector, driving innovation and accessibility. If you are passionate about technology and community service, this is an exciting opportunity for you.

Benefits

Paid Vacation and Sick Time

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Tuition Reimbursement

Professional Development

Disability Benefits

Life Insurance

Employee Assistance Program (EAP)

11 Paid Holidays

Qualifications

• 5+ years of experience in product management for partner-focused products.
• Proven ability to solve onboarding challenges in scalable environments.

Responsibilities

• Oversee onboarding processes for partners into Hope Bank services.
• Collaborate with partners to design user-friendly onboarding flows.

Skills

Product Management

UX/UI Design

Stakeholder Management

Data Analysis

Cross-functional Leadership

Education

Bachelor's Degree

Master's Degree

Job description

Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

Join to apply for the Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN) role at Hope Enterprise Corporation

Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

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• Title: Lead Digital Product Manager - Partnerships
• Department: Information Technology
• Reports To: Darrell Franklin, VP-Product
• Job Classification: Exempt
• Location: Remote (AL, AR, LA, MS, or TN)
  
  

• Title: Lead Digital Product Manager - Partnerships
• Department: Information Technology
• Reports To: Darrell Franklin, VP-Product
• Supervises: n/a
• Job Classification: Exempt
• Location: Remote (AL, AR, LA, MS, or TN)
  
  

Position Summary:

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Lead Product Manager - Partnerships will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Responsibilities

• Own the product experience for onboarding partners (e.g. HBCUs, churches, community centers, etc…) into Hope Bank services, ensuring frictionless, efficient, and scalable process
• Collaborate with partners to design (UX/UI) onboarding flows that prioritize end-user experience, balancing ease of use with compliance and operational requirements
• Led design and development of partner-facing tools, APIs, and documentation support streamlined integrations
• Work closely with engineering, legal, compliance, marketing, and partner teams to ensure alignment across all touchpoints
• Monitor and analyze partner onboarding metrics (e.g., time to integrate, partnership satisfaction, level of effort, etc.) to identify bottlenecks and implement improvements.
• Ensure all onboarding experiences align with relevant financial regulations, security protocols, and industry best practices
• Gather feedback from partners and internal teams to iteratively improve onboarding processes and the overall partner experience
  
  

Required Qualifications:

• 5+ years of PM experience managing partner-focused products, such as platforms that enable integrations, market places, or financial services ecosystems
• Proven track record of solving complex onboarding challenges in a scalable and repeatable way, ideally in rapidly growing environments
• Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes
• Experience in adjacent industries like fintech, SaaS platforms, travel, e-commerce, or logistics, where onboarding and partner management are critical to success
  
  

Key Competencies & Skills:

• Organizational awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working
• Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions
• Empathy: Showing interest in other people's feelings, attitudes, and reasoning
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  
  

Work Environment:

• Employees are regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
  
  

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development
  
  

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Non-profit Organizations

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