Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN)

Hope Enterprise Corporation; Jackson (MS); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Product Manager to enhance digital experiences for underserved communities. This role focuses on driving customer-centric solutions in the fintech space, ensuring seamless onboarding and account management. You'll work collaboratively with diverse teams to develop innovative features, leveraging data analytics to improve user engagement. If you're passionate about using technology to empower individuals and improve accessibility, this is an exciting opportunity to make a meaningful impact in the financial services sector.

Benefits

Paid Vacation and Sick Time

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 5+ years of experience in product management, particularly in fintech.
• Ability to design customer-first experiences and lead cross-functional teams.

Responsibilities

• Drive end-to-end customer experience for digital onboarding and management.
• Lead user research to identify opportunities for new solutions.

Skills

Product Management

Digital Payments

User Experience (UX/UI)

Cross-Functional Leadership

Data Analysis

Customer Education

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Job description

Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN)

Join to apply for the Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN) role at Hope Enterprise Corporation

Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN)

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Join to apply for the Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN) role at Hope Enterprise Corporation

• Title: Lead Product Manager – Digital Experience
• Department: Information Technology
• Reports To: Darrell Franklin, VP-Product
• Job Classification: Exempt
• Location: Remote (AL, AR, LA, MS, or TN)
  
  

• Title: Lead Product Manager – Digital Experience
• Department: Information Technology
• Reports To: Darrell Franklin, VP-Product
• Supervises:
• Job Classification: Exempt
• Location: Remote (AL, AR, LA, MS, or TN)
  
  

Position Summary:

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Lead Product Manager - Partnerships will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Responsibilities

• Drive end to end customer experience for digital experience (UX/UI), focusing on seamless onboarding, intuitive account management and key financial activities across mobile and web.
• Lead user and market research through product discovery in order to identify clarity for problem statements and opportunities for new solutions
• Develop and execute product roadmap aligned with the organization’s digital strategy, incorporating market research, customer feedback and business goals
• Design and implement customer education initiatives, including financial tools and resources that empower members to make informed decisions
• Partner with engineering, design, retail, marketing and third-party partners to ensure timely delivery of features and functionality while maintaining a customer centric approach
• Leverage data analytics to track user engagement, identify pain points, and purpose data-driven solutions for continuous improvement
• Stay up to date on industry trends and emerging technologies to recommend innovative features and enhancements that create a unique value proposition for the digital banking experience
  
  

Qualifications:

Required

• 5+ years of PM experience managing projects in the digital payments / digital wallet space or related fintech products including mobile and web applications.
• Demonstrated ability to design customer-first experiences, particularly in onboarding, account management and financial education tools
• Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes
• Experience driving products from 0-1 ensuring a strong foundation and future scalability
  
  

Key Competencies & Skills:

• Organizational awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working
• Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions
• Empathy: Showing interest in other people's feelings, attitudes, and reasoning
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  
  

Work Environment:

• Employees are regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
  
  

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development
  
  

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Non-profit Organizations

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Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

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