Lead, Digital Client Experience – Private Banking

Peapack Private Bank & Trust; Bedminster Township (NJ); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401K with match

Employee Stock Purchase Program

Paid time off

Job summary

Peapack Private Bank & Trust is seeking a Personal Banking Client Engagement Manager to lead the Client Contact Center and Employee Banking teams, overseeing digital engagement channels and Boost.ai governance. The role emphasizes customer-first strategies, operational excellence, and cross-functional collaboration.

The ideal candidate brings extensive banking experience, strong communication, and a proven ability to drive high-touch servicing while advancing digital initiatives within Private

Qualifications

• Five or more years of banking experience, preferably in retail banking, banking operations, contact center operations, or branch support.
• Commitment to delivering a high-touch client experience grounded in hospitality, responsiveness, professionalism, and personalized service.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Excellent written and verbal communication skills, with the ability to work effectively with Financial Centers and cross-functional teams.
• Ability to manage multiple priorities, work independently, and exercise appropriate judgment regarding escalation.

Responsibilities

• Lead the Client Contact Center and Employee Banking team.
• Coach, develop, and support team members.
• Monitor staffing, productivity, and service levels.
• Manage escalated client issues.

Skills

Client engagement

Hospitality-focused service

Analytical skills

Communication skills

Team leadership

Digital channel management

Tools

Core banking systems

Microsoft Office

Call center technologies

Job description

Peapack Private Bank & Trust is seeking a Personal Banking Client Engagement Manager to lead the Client Contact Center and Employee Banking teams, overseeing digital engagement channels and Boost.ai governance. The role emphasizes customer-first strategies, operational excellence, and cross-functional collaboration.

The ideal candidate brings extensive banking experience, strong communication, and a proven ability to drive high-touch servicing while advancing digital initiatives within Private