Lead Desk Clerk - Beavers Bend State Park

566 DEPARTMENT OF TOURISM AND RECREATION; Broken Bow (NE); Presencial; USD 22.000 - 23.000; Jornada completa

Descripción de la vacante

Beavers Bend State Park is seeking a Lead Desk Clerk to supervise front-office operations and assist guests with information and reservations at the lodge or related facilities.

The role requires five years of related experience and a valid driver's license, with scheduling flexibility for holidays and weekends. Starting pay is $15.68/hr, with potential raise to $16.15/hr after a one-year trial period under the 566 Department of Tourism and Recreation.

Responsabilidades

• Answers telephones, provides information about park/shop facilities.
• Coordinates with housekeeping, maintenance and other departments for seamless operations.
• Receives walk-in and phone-in reservation requests.
• Checks in guests to accommodations and validates parking.
• Posts charges to guest accounts and processes payments.

Descripción del empleo

Job Posting Title Lead Desk Clerk - Beavers Bend State Park Agency 566

DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Beavers Bend State Park

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank). Full/Part-Time Full time

Job Type Regular Compensation The starting pay for this position is $15.68/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $16.15/hr.

Job Description

Basic Purpose Lead Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or resort. This is a supervisory level position that may be responsible for scheduling and training a small team. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service.

Responsibilities

• operating various types of telephone or communications equipment
• issuing equipment, supplies, or other materials
• processing applications for various licenses or permits
• making room, cabin or camp site reservations
• or serving as a cashier

Typical Job Duties

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Receives walk-in and phone-in reservation requests.
• Check guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Work with Group Sales department to receive and enter rooming lists.
• Performs other related duties as assigned.

Minimum Qualifications

Five (5) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience. Ability to effectively communicate with a variety of people both orally and in writing. Possess a valid Driver’s License.

Special Requirements

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency. All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.