Lead Data Scientist, Customer Service Analytics

Cessna Aircraft Company; Wichita (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

Textron Aviation's Kansas team is seeking a Data Scientist Specialist to drive strategic analytics in customer service. You will apply advanced analytics, predictive modeling, and machine learning on internal and external datasets to deliver actionable insights that inform business decisions.

You will develop models for classification, regression, clustering, and time-series, collaborate with analysts and engineers to prepare data, and mentor junior data scientists while advancing governance and

Qualifications

• Bachelor’s degree in Applied Math, Statistics, CS, Data Science or related field.
• Minimum 7 years of relevant data science or ML experience.
• Master’s or PhD preferred.
• Aviation experience preferred.
• Excellent communication and ability to explain complex concepts to both technical and non-technical audiences.

Responsibilities

• Conduct advanced analytics and predictive modeling on complex datasets.
• Develop ML models for classification, regression, clustering, and time-series.
• Collaborate with analysts and engineers to prepare and clean data for modeling.
• Document methodologies and contribute to reproducible research practices.
• Develop understanding of aircraft OEM operations and business domain.
• Apply advanced statistics to evaluate model performance and impact.
• Work with large datasets using Python, SQL, and cloud-native platforms.
• Communicate findings through technical documentation and stakeholder presentations.
• Contribute to analytics governance and best practices.
• Lead development of predictive models and analytics workflows.
• Mentor junior data scientists and share knowledge.
• Design experiments and causal inference studies to support initiatives.

Skills

Python

SQL

ML/AI

Data Visualization

Cloud Platforms

MLOps

Leadership

Communication

Education

Bachelor's in Applied Math/Statistics/CS/Data Science

Master's/PhD preferred

Tools

Pandas

scikit-learn

Matplotlib/Seaborn/Plotly

PyTorch/TensorFlow

Azure ML

MLflow

SageMaker

Job description

Textron Aviation's Kansas team is seeking a Data Scientist Specialist to drive strategic analytics in customer service. You will apply advanced analytics, predictive modeling, and machine learning on internal and external datasets to deliver actionable insights that inform business decisions.

You will develop models for classification, regression, clustering, and time-series, collaborate with analysts and engineers to prepare data, and mentor junior data scientists while advancing governance and