Lead Data Insights Architect for Service Desk

Chick-fil-A, Inc.; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Chick-fil-A, Inc. seeks a Lead Insights Analyst to deliver meaningful insights from multi-channel service data and enterprise data sources. You will apply data concepts, cleanse data, and present a compelling data story to diverse audiences.

The role requires expertise in analytics, data visualization, and building dashboards that empower business units. Collaboration with cross-functional teams and strong communication are essential.

Qualifications

• Bachelor's degree required.
• Strong analytical and problem-solving skills.
• Experience with data visualization methods and tools such as Tableau, Python, SQL.

Responsibilities

• Perform ad-hoc strategic analysis of structured and unstructured data across multiple sources, focusing on contact center analytics.
• Identify opportunities to improve business performance and develop data-driven strategies.
• Design, build, deploy and maintain dashboards to empower teams with data-driven decisions.
• Develop data structures and pipelines to organize, cleanse and standardize data for reporting.
• Define data requirements and validate information using statistical tests.

Skills

Analytical thinking

Data visualization

Communication skills

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

Tableau

Python

SQL

Job description

Chick-fil-A, Inc. seeks a Lead Insights Analyst to deliver meaningful insights from multi-channel service data and enterprise data sources. You will apply data concepts, cleanse data, and present a compelling data story to diverse audiences.

The role requires expertise in analytics, data visualization, and building dashboards that empower business units. Collaboration with cross-functional teams and strong communication are essential.