Lead Data Center Support Services Technician- Night Shift

Oracle Corporation; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Oracle Corporation in Phoenix, AZ seeks a Datacenter Operations leader to guide lifecycle management of servers and network builds. You will steer risk assessment, governance for large-scale migrations, and program-wide incident response with a focus on reliability and SLA adherence.

You will mentor teams on safety, documentation, and change processes, collaborating with engineering to reduce single points of failure and improve observability. This is an on-site role requiring strong leadership.

Qualifications

• Demonstrated leadership in complex datacenter environments.
• Experience coaching teams on high-risk hardware and network tasks.
• Strong ability to implement governance for large-scale network builds.

Responsibilities

• Oversee lifecycle management for servers and components with minimal workload impact.
• Lead planning, risk assessment, and governance for large-scale network builds and migrations.
• Own escalation queues, perform trend analysis, and document resolutions within SLAs.
• Ensure safety, compliance, and accurate documentation across audits and SOPs.

Skills

Leadership

Incident management

Network planning

Troubleshooting

Documentation

Change management

Job description

Internal Responsibilities

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance:

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations–Network Configuration, Installation, and Augmentation:

• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems

Technical Support and Trouble Shooting:

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation:

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations

Continuous Improvement:

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership:

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution -Drives completion of complex and/or ambiguouswork areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership -Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding ofbusiness, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving -Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team.Collects and reviews data and/or information to troubleshoot the most complex errors.

Continuous Learning -Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.

Continuous Improvement-Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

External Responsibilities

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance:

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations–Network Configuration, Installation, and Augmentation:

• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems

Technical Support and Trouble Shooting:

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation:

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations

Continuous Improvement:

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership:

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution -Drives completion of complex and/or ambiguouswork areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership -Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding ofbusiness, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving -Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team.Collects and reviews data and/or information to troubleshoot the most complex errors.

Continuous Learning -Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.

Continuous Improvement-Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.