Lead Customer Success Manager – AI-First Enterprise

Amperity; New York (NY); Hybrid; USD 144,000 - 198,000; Full time

Job summary

Amperity in New York, NY is seeking a Lead Customer Success Manager to guide large enterprise customers through the full lifecycle, drive adoption, and deliver measurable value. You will partner with Sales, Implementation, Product, and Engineering to ensure outcomes align with customer goals and Amperity’s platform capabilities.

The role emphasizes executive communication, ROI storytelling, and ongoing customer relationship growth, with a hybrid in-office schedule and a compensation package

Qualifications

• 12+ years in an enterprise customer success, consulting, or digital transformation role.

Responsibilities

• Guide customers through the entire lifecycle and drive adoption.
• Collaborate with Sales, Implementation, Product, and Engineering to maximize value.
• Develop ROI and value materials and metrics for customers.
• Lead Monthly Business Reviews and executive value discussions with stakeholders.
• Identify upsell and cross-sell opportunities with Account Executives.

Skills

Lead customer success

Enterprise experience

Cross-functional collaboration

Strategic mindset

Presentation and storytelling

Martech knowledge

AI-enabled materials

Fortune 100 experience

Job description

Amperity in New York, NY is seeking a Lead Customer Success Manager to guide large enterprise customers through the full lifecycle, drive adoption, and deliver measurable value. You will partner with Sales, Implementation, Product, and Engineering to ensure outcomes align with customer goals and Amperity’s platform capabilities.

The role emphasizes executive communication, ROI storytelling, and ongoing customer relationship growth, with a hybrid in-office schedule and a compensation package