Lead Customer Success Manager

Vontier; Columbia (SC); On-site; USD 90,000 - 135,000; Full time

Job summary

Invenco by GVR in the United States is seeking a Senior Customer Success Manager to orchestrate value delivery for our most strategic enterprise customers. You will align our technology and services with customers' long-term business goals, drive digital transformation, and champion a customer-first mindset across teams.

You will develop account plans, identify risks and growth opportunities, lead executive business reviews, and maintain trusted relationships with senior stakeholders to ensure

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers' long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.

Job description

At Invenco by GVR, we are redefining the future of fuel retail and convenience technology through innovative, customer-driven solutions. We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship management. In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business goals, driving measurable outcomes, and fostering deep, lasting partnerships. If you are passionate about delivering exceptional customer value, influencing product innovation, and leading with a customer-first mindset, we want to hear from you.

WHAT YOU WILL DO:

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers' long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.