Lead Customer Specialist, The Greene

Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.; Dayton (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts on brands

Professional development

Community impact initiatives

Job summary

Chico's Day/Dayton Store Lead Customer Specialist position at KnitWell Group seeks an energetic leader to deliver exceptional, customer-centered service. You will act as Manager on Duty, guiding the team to uphold Chico's culture of hospitality and drive a positive shopping experience.

The role requires 18+ and 1+ year retail experience with flexible hours, including nights and weekends. You will collaborate to drive sales, merchandise the floor, and engage with the local community.

Qualifications

• Must be 18 years or older.
• Retail experience preferred (1+ year).
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Initiate authentic conversations to understand customer needs and provide personalized service.
• Lead the team as Manager on Duty when needed and uphold Chico's hospitality culture.
• Share knowledge of Chico's products to outfit and inspire customers.
• Cultivate long-term customer relationships through proactive outreach and events.
• Maintain a visually inspiring store environment reflecting brand standards.

Skills

Leadership

Customer service

Team collaboration

Communication

Tools

POS system

Cash register

Job description

About us

Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you.

About the role

As Lead Customer Specialist, your focus is on delivering a welcoming, customer-centered environment that reflects Chico's culture of hospitality. This role operates as the Manager on Duty in the absence of another manager, leading the team and elevating the customer experience.

Responsibilities

• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Partner with the team to deliver a customer-centered experience that reflects Chico's culture of hospitality.
• Share your knowledge of Chico's products and services with customers to outfit and inspire them.
• Cultivate long-term customer relationships through proactive outreach about new products, promotions, and in-store events.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Contribute to a positive work environment by embracing teamwork and collaboration.
• Build connections with the local community through events, outreach, and initiatives that expand Chico's presence.
• Passion for our brand, fashion, and empowering confidence.

Requirements

• Must be at least 18 years old.
• 1+ year retail experience preferred.
• Flexible availability — including nights, weekends, holidays.
• Demonstrates an ownership mindset and leads by example.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style that invests in the process of developing talent.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location: Store 0605-The Greene-Chico's-Dayton, OH 45440

Position Type: Regular/Part time Pay Range: $12.00 - $15.00 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.