Lead Customer Specialist

Chico's; Bloomington (IN); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Optional medical, dental, and vision

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Chico's in Bloomington, IN is hiring a Lead Customer Specialist to create a welcoming, customer-centered environment and step in as Manager on Duty when needed. You will guide a team to deliver exceptional service, share product knowledge, and foster lasting customer relationships.

Ideal candidates will have 1+ year of retail experience, strong leadership and communication skills, and the flexibility to work nights, weekends, and holidays.

Qualifications

• 18+ years old
• 1+ year retail experience preferred
• Flexible availability including nights, weekends, and holidays
• Demonstrates ownership and leads by example
• Effective leadership, people management, and communication skills
• Collaborative leadership style and teamwork
• Able to bend, reach, lift up to 50 pounds and move around the store

Responsibilities

• Deliver a welcoming, customer-centered environment reflecting Chico's hospitality
• Act as Manager on Duty in the absence of another manager
• Lead and motivate the team to elevate the customer experience
• Share product knowledge to outfit and inspire customers
• Build lasting customer relationships through proactive outreach and in-store events
• Maintain a visually inspiring store environment and uphold brand standards
• Communicate brand priorities and guidelines to store teams
• Support community initiatives and store operations

Skills

Customer service

Leadership

Communication

Teamwork

Retail experience

Job description

About us

Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you.

About the role

As Lead Customer Specialist, your focus is on delivering a welcoming, customer-centered environment that reflects Chico's culture of hospitality. This role operates as the Manager on Duty in the absence of another manager, leading the team and elevating the customer experience.

The impact you can have

• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Partner with the team to deliver a customer-centered experience that reflects Chico's culture of hospitality.
• Share your knowledge of Chico's products and services with customers to outfit and inspire them.
• Cultivate long-term customer relationships through proactive outreach about new products, promotions, and in-store events.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Contribute to a positive work environment by embracing teamwork and collaboration.
• Build connections with the local community through events, outreach, and initiatives that expand Chico's presence.

You’ll bring to the role Passion for our brand, fashion, and empowering confidence.

Must be at least 18 years old.

1+ year retail experience preferred.

Flexible availability - including nights, weekends, holidays.

Demonstrates an ownership mindset and leads by example.

Effective leadership, people management, and communication skills.

Collaborative leadership style that invests in the process of developing talent.

Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 0492-102 North Walnut Street-Chico's-Bloomington, IN 47404

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages. Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers). Watch closely for email addresses with misspelled or "spoofed" company names in communications during the interview process. Examples of suspicious addresses include "[e-mail]" instead of "[e-mail]," and misspelled company names like "[e-mail]" or "[e-mail]." If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site). If you have any questions or are not sure if you’ve applied to our Brands, please reach out to [e-mail] to confirm. If you believe you may be a victim of a scam, please contact your local law enforcement.