Lead Customer Service Specialist — Claims & Inquiries

Direct Staffing Inc; Lodi (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading staffing firm is seeking multiple Site Logistics Operators/Material Handlers in Knoxville, TN for a major chemical company. The role involves handling customer inquiries, mentoring team members, and addressing complex issues. Ideal candidates will have strong customer service skills and the ability to interpret various health plans. This position offers the chance for a long-term assignment with training provided to ensure success in a dynamic environment.

Qualifications

• Strong customer service experience, particularly over the phone.
• Ability to mentor others and work independently.
• Strong organizational skills to manage tasks effectively.

Responsibilities

• Handle customer inquiries and resolve issues via calls and correspondence.
• Educate clients about the product and policies.
• Successfully complete tier 2 training involving complex claims.

Skills

Strong customer service experience

Organizational skills

Ability to work independently

Ability to interpret health plans

Job description

A leading staffing firm is seeking multiple Site Logistics Operators/Material Handlers in Knoxville, TN for a major chemical company. The role involves handling customer inquiries, mentoring team members, and addressing complex issues. Ideal candidates will have strong customer service skills and the ability to interpret various health plans. This position offers the chance for a long-term assignment with training provided to ensure success in a dynamic environment.