Lead Customer Service Representative

Best Friends Pet Hotel; Sudbury (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Best Friends Pet Hotel is seeking a Lead Customer Service Representative to manage lobby operations and enhance pet parent engagement. This full-time role offers opportunities for growth within a well-established employee-owned pet services company. Benefits include health insurance, stock ownership options, paid vacation, and discounts on pet services.

Benefits

Health insurance

Paid vacation

Pet supply and service discounts

401K with company matching

ESOP - Employee Stock Ownership Plan

Qualifications

• At least 1 year of customer service experience.
• Able to work evenings, weekends, and holidays.
• Able to lift 40 lbs and stand for up to 8 hours a day.

Responsibilities

• Manage main lobby operations including check-ins and check-outs.
• Answer and handle calls professionally.
• Maintain cleanliness and file maintenance.

Skills

Computer skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Join to apply for the Lead Customer Service Representative role at Best Friends Pet Hotel.

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an employee-owned and operated company that is expanding, providing many growth opportunities. We currently have over 70 locations across more than twenty states and have been in business for 30 years.

If you are looking for a company where you can learn and grow, our well-established pet care facility may be the perfect place for you!

We Offer

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts, and more!

Responsibilities

• Manage main lobby operations – check-ins, check-outs, guest visits and tours, answering questions
• Answer and handle calls professionally
• Maintain cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications & Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience

Essential Job Functions

• Manage lobby operations – check-ins, check-outs, guest visits and tours, answering questions
• Answer and handle calls professionally
• Maintain cleanliness
• Scheduling
• File maintenance
• Data entry

Requirements

• Able to work evenings, weekends, and holidays
• Computer skills
• Excellent organizational skills
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times

To learn more, please visit: www.bestfriendspetcare.com

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Pet Services

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