Lead Customer Service Representative

Lawn Doctor Inc.; Somerville (MA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Flexible schedule

Job summary

A local lawn care franchise is seeking a reliable individual to provide exceptional customer service. You'll handle inbound and outbound calls, selling services and addressing customer needs in a fast-paced environment. Ideal candidates should have strong communication skills and computer proficiency with Microsoft Word and Excel. Compensation is hourly at $18.00 - $25.00, with performance bonuses and a flexible schedule offered.

Qualifications

• Strong work ethic and excellent communication skills.
• Ability to listen and address customer concerns.
• Experience in the lawn care industry is desirable but not required.

Responsibilities

• Handle inbound and outbound customer calls.
• Sell services over the phone.
• Communicate with service teams to meet customer needs.

Skills

Customer service

Communication

Computer skills

Friendly demeanor

Tools

Microsoft Word

Excel

Job description

Full Time • Somerville

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off

Lawn Doctor is looking for a reliable individual to provide exceptional customer service to our current and future customers. This position revolves around listening to concerns and showing how our services can be a solution. Compensation is hourly based, with performance bonuses. The current hours structure would be 8 am‑4 pm Monday‑Friday but can be somewhat flexible. We will consider part‑time applicants as well.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication and computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

The following is a representative list of duties and responsibilities associated with this position:

• Takes inbound calls from customers and potential customers
• Makes outbound calls to follow up on proposals and onboard new customers
• Selling services over the phone
• Communicate with service team members to ensure customers’ needs are met

If you enjoy multitasking and would like to be a part of a fast‑paced, dynamic team, we are waiting to hear from you! We offer a competitive salary and benefits.

Potential for expanded role and responsibilities in a growing franchise.

Compensation: $18.00 - $25.00 per hour

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close‑knit Lawn Doctor family. If you enjoy working outdoors, being largely self‑directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Why Should You Join Lawn Doctor?

• Competitive Compensation
• Flexible Schedules