Lead Customer Service Representative

Circle K; Monroe (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a Lead Customer Service Representative who thrives in a fast-paced environment. This exciting role involves engaging with customers, leading shifts, and providing excellent service while maintaining store standards. You'll have the opportunity to grow your career with a company that values your contributions and offers a variety of benefits, including flexible schedules and comprehensive training. Join a motivated team and take the next step in your career with a stable employer that encourages advancement and teamwork.

Benefits

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

Stable Employer

Opportunities for Career Advancement

Paid Comprehensive Training

401K with Company Match

Tuition Reimbursement

Qualifications

• Ability to sell products and provide excellent customer care.
• Strong communication and friendly conversational skills.

Responsibilities

• Greet customers and operate the register.
• Lead shifts to gain entry-level management experience.
• Engage with customers and work collaboratively with your team.

Skills

Customer Care

Communication Skills

Teamwork

Problem-Solving

Leadership

Education

High School Diploma or equivalent

Job description

Join Our Team as a Lead Customer Service Representative at Circle K

Location: 4103 W Roosevelt Blvd, Monroe, North Carolina 28110

Availability: Flexible Shift/Days

We are seeking a motivated individual to join us as a Lead Customer Service Representative. If you enjoy working in a fast-paced, fun environment and are eager to grow your career, this is the role for you.

Benefits of Working with Us

• Medical, Vision, Dental, & Life Insurance / Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Stable Employer
• Opportunities for Career Advancement
• Collaborate with a Fun, Motivated Team
• Task Variety
• Paid Comprehensive Training
• 401K with Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Key Responsibilities

Greet customers, operate the register, make purchase suggestions, and assist with our food program. Lead shifts to gain entry-level management experience. Maintain store standards, provide friendly service, and ensure regular onsite attendance. Engage with customers and work collaboratively with your team to accomplish daily goals.

Qualifications and Skills

• Ability to sell products and provide excellent customer care
• Strong communication and friendly conversational skills
• Ability to work quickly while maintaining a positive attitude
• Teamwork and problem-solving skills
• Leadership qualities for supervising entry-level staff

Preferred Experience

• Retail and customer service experience
• Entry-level management experience
• Sales associate or cashier experience
• High School Diploma or equivalent
• Motivation to advance and willingness to learn

Physical Requirements

• Stand and walk for up to 8 hours
• Lift/carry up to 30 pounds regularly, up to 60 pounds occasionally
• Push/pull with arms up to 20 pounds
• Bend and twist during shifts
• Manipulate objects with hands, possibly climb ladders

Circle K is an Equal Opportunity Employer. We comply with the ADA and all relevant disability laws. Please notify us if you require accommodations during the application process.