Lead Customer Service Representative

Mr. Rooter of Hendersonville; Hendersonville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Job summary

Mr. Rooter of Hendersonville is seeking a dedicated Customer Service Representative to enhance our customer service philosophy. You will handle calls and schedule services while embodying respect and courtesy.

The ideal candidate is self-motivated and enjoys helping others, requiring at least two years of administrative experience. Benefits include health insurance and 401(k) matching, emphasizing a rewarding work environment.

Qualifications

• Minimum two years of administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Use customer development techniques to solicit work.
• Perform other duties as needed.

Skills

Strong communication skills

Data entry skills

Teamwork

Attention to detail

Job description

Overview

As a Customer Service Representative at Mr. Rooter Plumbing, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements, exemplifying our code of values by showing respect and courtesy to all customers and employees.

We look for candidates who are self‑motivated, energetic, and enjoy helping people. You should be driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail, and personal customer contacts
• Perform other duties as needed, which may include cross‑training in related positions

Requirements

• Minimum two years of administrative experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Benefits package varies by location