Lead Customer Service Rep – Healthcare Access

ICL; United States; On-site; USD 70,258,000 - 73,013,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, Visi

403(b) Retirement Savings Plan with e

Paid Time Off: Vacation, Personal, S

Employee Wellness Programs

Education Leave and Tuition Assistance

Commuter Benefits and Discounts

Flexible Spending Plans

Pet Insurance / Identity Theft / Legal

Job summary

Highland Park Center, located at 2581 Atlantic Ave in Brooklyn, NY, seeks a Customer Service Representative to be the first point of contact for clients and visitors. You will manage appointments, referrals, insurance verification, client records, and front desk operations, coordinating with clinicians and program staff to ensure a welcoming, compliant experience.

The role emphasizes accurate case management, scheduling, billing verification, and front-desk support across behavioral health and

Qualifications

• Education: High school diploma or equivalent.
• Experience: Experience in customer service, healthcare administration, medical office support, or related field preferred.
• Certifications/Licenses: No licensure required; knowledge of Medicaid/Medicare and third-party insurance required. Spanish bilingual preferred.

Responsibilities

• Answer and route incoming calls.
• Greet clients and notify clinicians of arrivals.
• Process referrals for Integrated Services programs (CCBHC, HPC, CFTSS, HRC/SUD).
• Verify insurance coverage and assist with prior authorizations.
• Collect copays and distribute MetroCards as needed.
• Schedule and confirm appointments for behavioral health and integrated care.

Skills

Typing 35 wpm

Customer service

Spanish bilingual

Medicaid/Medicare knowledge

Education

High school diploma or equivalent

Job description

Highland Park Center, located at 2581 Atlantic Ave in Brooklyn, NY, seeks a Customer Service Representative to be the first point of contact for clients and visitors. You will manage appointments, referrals, insurance verification, client records, and front desk operations, coordinating with clinicians and program staff to ensure a welcoming, compliant experience.

The role emphasizes accurate case management, scheduling, billing verification, and front-desk support across behavioral health and