Lead Customer Service & Operations Coach

ManpowerGroup; Suffolk (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup, on behalf of a leading retail and logistics organization, seeks a Lead Customer Service Rep in Suffolk, VA. You will supervise daily customer service operations, coach a high‑performing team, and analyze performance metrics to drive service quality.

The ideal candidate has 4+ years in customer service, including 1+ year in a lead role, and strong MS Office skills. Shift is 11AM–8PM EST, Monday–Saturday, with potential for full‑time employment.

Qualifications

• At least 4 years of experience in a customer service role.
• Minimum 1 year in a team lead position.
• Experience with routing, route monitoring, and delivery teams.
• Proficiency in Word, Excel, Outlook.

Responsibilities

• Supervise and coordinate daily customer service operations to meet performance goals.
• Coach and mentor to develop a high-performance team.
• Maintain and analyze daily/weekly performance statistics for the team.
• Identify operational issues and troubleshoot to ensure smooth workflow.
• Serve as escalation point for complex customer issues and ensure satisfaction.

Skills

Leadership

Communication

Time management

Problem-solving

Tools

Microsoft Office

Job description

ManpowerGroup, on behalf of a leading retail and logistics organization, seeks a Lead Customer Service Rep in Suffolk, VA. You will supervise daily customer service operations, coach a high‑performing team, and analyze performance metrics to drive service quality.

The ideal candidate has 4+ years in customer service, including 1+ year in a lead role, and strong MS Office skills. Shift is 11AM–8PM EST, Monday–Saturday, with potential for full‑time employment.