LEAD, Customer Service

Family Fare, LLC; Georgetown Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash, located in Jenison, Michigan, is hiring a Customer Service Lead to oversee front-end operations and assist the Customer Service Manager. You will ensure accurate cash handling, supervise staff, and support daily store functions to boost customer satisfaction.

You will train teammates, manage scheduling, and handle refunds and returns while keeping the front end clean, well-stocked, and compliant with safety and guest-experience guidelines.

Qualifications

• Proficient with email and spreadsheets
• Ability to read, write, comprehend, and interpret documents
• Accounting/Bookkeeping skills
• Interpret/Analyze Financials
• Develop/Manage Budgets
• Detail oriented and customer-focused

Responsibilities

• Accurately perform all front-end transactions (cash, checks, debit/credit, EBT, gift certificates, and more) per policy.
• Oversee front-end operations in absence of the Customer Service Manager.
• Train and supervise team members to meet productivity goals.
• Schedule staff and manage department coverage.
• Handle returns, refunds, and damaged goods per guidelines.
• Maintain clean, well-stocked, and safe front-end area.
• Ensure adherence to PPE, safety, food safety, and guest experience standards.
• Assist with additional departments as needed.
• Contribute to overall store efficiency and customer satisfaction.

Skills

Cash handling

Computer skills

Accounting/Bookkeeping

Financial analysis

Budgeting

Delegation

Product knowledge

Detail orientation

Education

High school graduate or equivalent

Job description

## LEAD, Customer ServiceApply: Jenison, Michigan: Full time: Posted Today: R90235As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!**Location:**1965 Baldwin Street - Jenison, Michigan 49428**Position Summary:**This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.**Here’s what you’ll do:*** Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.* Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.* Knowledgeable of product locations in the store.* Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.* Train others to perform all department activities and functions.* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.* Handle spoiled/damaged products per established guidelines.* Maintain a clean, attractive and well stocked department.* Follow all PPE and Safety Guidelines* Follow all Food Safety and Cleaning Expectations* Follow Guest Experience Guidelines* May be assigned tasks in other departments based on customer experience need* Additional responsibilities may be assigned as needed**Here’s what you’ll need:*** High school graduate or equivalent (GED)* Proficient Computer (email, spreadsheets, etc)* Ability to read, write, comprehend, and interpret documents* Accounting/Bookkeeping skills* Interpret/Analyze Financials* Develop/ Manage Budgets* Delegate/Direct/Implement* Suggestive Selling/Knowledge of Products* Detail Oriented**Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.