Lead Customer Advocate

Spearhead Mobility; Lansing (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Lead Customer Advocate, where you will play a crucial role in enhancing customer experiences and driving sales. You'll lead a passionate team and provide exceptional service to guests, both in-store and remotely. With a focus on mentorship and professional development, this position offers unlimited commission potential and a fun, supportive work environment. Embrace the opportunity to grow within a dynamic culture that values teamwork and innovation. If you're motivated, energetic, and ready to make a difference, this role is perfect for you!

Benefits

Competitive Compensation

Mentoring

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

57% Discounts on AT&T Plans

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous experience in sales, hospitality, restaurant, or service industry preferred.

Responsibilities

• Lead team members and operations when the Sales Manager is not available.
• Provide wireless and entertainment solutions to in-store and at-home guests.
• Brainstorm ways to increase sales to meet monthly goals.

Skills

Communication Skills

Interpersonal Skills

Problem-solving Skills

Organizational Skills

Time Management

Leadership Skills

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

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Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities ingrained in our family culture. Work with people who love their job, want to make a difference, and see unlimited opportunities in individual and team success!

What is your role?

As a Lead Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests. You will lead team members and operations when the Sales Manager is not available.

You’ll receive valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

As a Lead Customer Advocate, You Will Receive

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work-life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties And Responsibilities

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually and as a team
• Welcome all guests professionally and friendly in-store, on the phone, and in the field
• Cultivate an outstanding guest experience — provide professional wisdom and advocate for the most appropriate products and AT&T solutions
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandising, inventory, maintaining a retail environment, and cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational, time management, and leadership skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills
• Previous experience in sales, hospitality, restaurant, or service industry preferred
• Availability of flexible scheduling including days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check
• This position involves sitting, standing, walking, reaching, bending, and light to moderate lifting

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail