Lead CS Engineer

Zizy Inc.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mental health support

Generous time off policy

Parental leave and family-planning

Learning & development stipend

Job summary

Zizy Inc. is seeking a Customer Success Engineer to focus on customer success and implement support systems for our user base. You will manage the lifecycle of assigned accounts, identify growth opportunities, and work with product and support teams to fulfill requests.

Strong communication and data analytics skills are essential to drive renewals and expansions. Ideally you have 5+ years in customer-facing technical roles, experience with cloud/SaaS, and a solid understanding of databases and

Qualifications

• Manage the customer lifecycle for an assigned number of user accounts.
• Identify new use cases to grow accounts and drive renewals.
• Collaborate with product and support teams to resolve requests.

Responsibilities

• Engage with product team to influence roadmap.
• Liaise with support teams to resolve escalations.
• Drive renewal rates, customer satisfaction, expansions, upsells.
• Develop champions and customer references.
• Coach and mentor team members.

Skills

Customer success

SaaS experience

Communication skills

Data analytics

Problem solving

Multitasking

Scala/Python/SQL

Job description

The CS Engineering team focuses on customer success and implement customer support systems and processes for Zizy's userbase.

In order to excel in this role, you should:

• Manage the customer lifecycle for an assigned number of user accounts.
• Strategize and identify new use cases to grow user accounts. Find areas where Zizy can provide the most business value that will drive renewals.
• Engage with the product team to drive customer requests and influence our roadmap.
• Liaise closely with the technical support team and other core Zizy teams to ensure that customer requests and escalations are resolved.
• Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts.
• Develop Zizy champions and generate customer references for the marketing team.
• Be a true proponent of customer advocacy.
• Be a team player and coach other team members.

You will excel in this role if you have:

• Minimum 5 years experience working in customer-facing technical roles (in Customer Success, consulting, or related discipline)
• Experience at a SaaS company or with cloud architectures
• Outstanding communication and customer relationship skills
• Languages: Scala, Python, or SQL
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Familiarity with the end-to-end data analytics workflow
• Good understanding of databases and data warehousing
• Demonstrated analytical and problem solving skills, particularly those that apply to a big data environment

Zizy is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. At Zizy, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Benefits and Perks

• Mental health and wellness support
• Generous time off policy
• Paid parental leave and family-planning support
• Annual learning & development stipend

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Pursuant to the NewYork Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via our careers email.