Lead Counter Sales Associate

White Cap; Santa Maria (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Tuition reimbursement

PTO

Job summary

White Cap in California is seeking a Lead Counter Sales Associate to deliver exceptional customer service, manage walk-in and phone orders, and coordinate delivery and order updates on-site.

The role requires strong product knowledge, 7+ years in customer-facing roles, and the ability to train new counter staff while promoting promotions and maintaining tidy displays.

Qualifications

• 7+ years of customer-facing experience.
• Experience using sales order software; familiarity with Oracle.
• Knowledge of company product lines.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, arranges delivery, and updates customers on order status.
• Serves as liaison between supervisor and customers.
• Provides training and support to new counter staff.
• Upsells by identifying related products and promoting promotions.
• Ensures merchandise displays are stocked and clean.

Skills

Customer service

Sales

Product knowledge

Tools

Oracle

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for a Lead Counter Sales Associate !

Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Lead Counter Sales Associate !

Why a career with White Cap?

• Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
• Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
• Stability: Since 2020, White Cap has doubled in size and continues to grow.
• Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
• Love where you work: White Cap has been certified as a Great Place to Work.
• Inclusive culture: Work in a place that values and celebrates who you are.

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.
• Serves as point of contact for escalation issues.
• Provides training and support to new counter staff.
• Acts as liaison between supervisor and customers.
• Ensures purchase orders are completed.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• Generally, has 7+ years of experience.
• Performs other duties as assigned.

Preferred Qualifications

• 2 to 4 years of experience in customer service, selling or related field.
• Experience using sales order computer software, familiarity with Oracle.
• Knowledge in company product lines.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

For California Job Seekers

Pay Range

$21.40-$30.00 Hourly

California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area

Sales

Work Type

On-Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aff…