Lead Cooler Service Technician

Clear Destination Inc.; Sarasota (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Coke Florida is seeking a Lead Cooler Service Technician based in Sarasota. The role focuses on mechanical service of cold drink equipment at customer accounts and mentoring new team members.

You will support the Field Service Supervisor and maintain strong customer relationships. Applicants should have a high school diploma or GED and 1+ years in technical work, with diagnostic, mechanical and electrical aptitude, plus basic computing and solid problem-solving abilities.

Qualifications

• High school diploma or GED required.
• 1+ years of general technical experience.
• Prior diagnostic troubleshooting experience.
• Demonstrated mechanical, technical and electrical aptitude.
• Basic computer and analytical skills.
• Valid liability insurance and driving record within MVR guidelines.

Responsibilities

• Perform mechanical services on cold drink equipment at customer accounts.
• Lead, coach and onboard new cooler service team members.
• Backfill and provide support for Field Service Supervisor.
• Ensure equipment is properly maintained and inventories are ready.
• Maintain positive customer relationships and safe work areas.
• Cross-functional collaboration to resolve customer issues.

Skills

General tech exp

Diagnostic troubleshooting

Mechanical aptitude

Electrical aptitude

Analytical skills

Computer basics

MVR compliance

Education

High school diploma or GED

Job description

Coke Florida is looking for a Lead Cooler Service Technician based out of our Sarasota location. Working 10:00 AM - 6:30 PM, Monday - Friday.

What You Will Do:

As a Coke Florida Cooler Service Technician Lead, you will be responsible for performing mechanical services on cold drink equipment at customer accounts. Lead cooler service technicians will assist with the coaching, training, development, and onboarding of new members of the cooler service teams.

Roles and Responsibilities:

• Maneuver equipment in order to perform all mechanical services on cold drink equipment including preventative maintenance
• Keep all refrigeration equipment in proper operating condition
• Maintain positive customer relationships
• Prepare equipment in accordance with company standards
• Ensure vehicle has appropriate levels of parts inventory
• Maintain clean and safe work area
• Backfill and support for Field Service Supervisor’s paid time off
• Advanced trouble shooting and subject matter expert for Freestyle, McDonalds, vending, coolers, credit card readers, and legacy fountain equipment
• Conduct and verify inventory on technician vehicles (same as Field Service Supervisor)
• Accident investigation point person when Field Service Supervisor is unavailable
• Take on special assignments and projects as directed by Field Service supervisor, i.e., parts to be added for new customers; set section, shelf, bin on technician vehicles; review Excess and Obsolete parts inventory
• Backup and/or point person for resolving CCNA disputed invoices
• Work in cross functional groups to seek resolution to customer issues (dispatch, parts, CCNA)
• Train and support sales associates in basic equipment knowledge
• Monday-Friday Hour vary between 8:30am -10:30pm
• Position requires flexibility. Weekends and holidays may be required (schedule rotation)
• Must follow all Company/DOT vehicle policies. Smith-System, Geotab, Lytx (Dashcams), etc.

For this role, you will need:

• High school diploma or GED required
• 1+ years of general technical experience required
• Prior diagnostic troubleshooting
• Demonstrated mechanical, technical and electrical aptitude
• Basic computerand analytical skills
• Valid liability insurance and driving record within Motor Vehicle Report (MVR) policy guidelines*

*Major moving violations include, but are not limited to, leaving the scene of an accident, driving under the influence, and reckless driving. Minor moving violations include, but are not limited to, speeding, driving too close, failure to stop, and improper lane changes. Driving records, including minor moving violations, will be evaluated according to Coke Florida guidelines to determine eligibility for the position.

Additional qualifications that will make you successful in this role:

• Refrigeration/HVAC trade or vocational certification preferred
• 1+ years of refrigeration/HVAC experience preferred
• Plumbing experience preferred
• HVAC certification preferred
• CCNA fundamentals certification preferred