Lead Consultant, Strategy & Value

Optimizely; Nashua (NH); On-site; USD 80,000 - 100,000; Full time

Job summary

Optimizely is hiring a Strategy & Value Consultant to collaborate with clients and the sales team, focusing on delivering business value through tailored strategies. The role involves leading workshops, developing financial presentations, and guiding customers on realizing their goals. A bachelor's degree and 4+ years in customer-facing roles are preferred. Join a high-profile team influencing Optimizely’s strategy.

Be part of a diverse and inclusive workplace committed to equal opportunity, where your skills and expertise will contribute to shaping client engagements and value delivery.

Qualifications

• 4+ years of experience in customer-facing roles in Analytics or digital customer experience.
• Ability to facilitate executive-level discussions with C-level executives.
• Familiarity with customer experience technology and digital analytics.

Responsibilities

• Quantifying the impact of working with Optimizely.
• Developing and leading customer workshops on digital strategy.
• Publishing thought leadership at external events.

Skills

Customer-facing roles in Analytics

Management consulting

SaaS experience

Communication and presentation skills

Qualitative and quantitative analysis

Education

Bachelor's of Science or Business Administration

Job description

Introduction

The Strategy & Value Consultant is a customer-facing expert who helps clients develop business cases and advise them on how to extract value from our products and services. You will be a core member of the Sales team, working directly on high-value client engagements to develop business cases and map out customer goals and outcomes. You will also develop into a subject matter expert who will drive research, create scalable materials, and coach others in the business on better understanding and positioning the value of our products and services.

The Strategy & Value Consulting Team is a very high-profile team at Optimizely, led by our VP of Value and working directly with our CEO, CRO, VP of Product Strategy, and many other senior leaders. Your work will help shape the direction and future of Optimizely’s business and value positioning.

Job Responsibilities

• Quantifying the impact of working with Optimizely
• Devising strategies and roadmaps together with clients, sales, and services
• Coaching customers on how to translate the challenges of their current tooling into core business goals, milestones, and specific priorities
• Developing and leading customer workshops on digital strategy, based on your industry knowledge and context from research
• Developing C‑Level strategic and financial presentations to provide honest guidance and establish realistic long-term goals
• Refining ROI/TCO models and frameworks, developing client‑facing online tools and frameworks
• Supporting Account Executives as thought partners on the deal strategy
• Scaling your knowledge throughout the go‑to‑market organization
• Contributing to financial and strategic case studies
• Publishing industry‑facing thought leadership and representing Optimizely as a thought leader at external events
• Partnering with Sales, Solutions Engineering, and post‑sales Professional Services to continuously improve the enterprise sales approach
• Guiding customers on the onboarding support they will need to realize their goals, and defining a value roadmap to make this a digestible process

Knowledge and Experience

• 4+ years of experience in customer-facing roles in Analytics, digital customer experience, or conversion optimization
• Management consulting or in‑house strategy for digital or technology firms
• SaaS, ideally for a customer experience technology
• Ability to facilitate executive level discussions, understanding the motivations and concerns of C‑level executives and connecting your messaging to them
• Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
• Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
• Ability to thrive in ambiguity and help define a structure
• Proven communication and presentation skills
• Experience in both qualitative and quantitative analysis, financial / business case models
• Ability to understand, interact with, and advise various C‑level stakeholders
• Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
• Experience working with sales management and field sales
• Familiarity with value-based selling or value consulting is helpful

Education

Bachelor's of Science or Business Administration preferred or equivalent work experience

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.