Lead Construction Customer Service Supervisor

Associated Builders and Contractors (ABC); Miami, Northern (FL, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k plan

Employee Stock Purchase Plan

Job summary

MasTec Utility Services is seeking a Lead Customer Service Specialist to manage a team of 10–20 specialists, ensuring clear customer communication and successful easement acquisition. You will interpret engineering plans and oversee daily operations, coordinating with internal departments and external customers.

The role requires 2+ years in customer service within a construction or project environment, strong written and verbal communication, and leadership abilities.

Qualifications

• High School Diploma or equivalent required; Associates Degree preferred.
• Minimum of two years of customer service experience, preferably in construction or project environment.
• Strong communication, interpersonal and organizational skills essential for coordinating across teams and stakeholders.

Responsibilities

• Oversee the customer service function for the project and team.
• Ensure documentation (easements, JBs, etc.) is accurately obtained and completed.
• Handle customer escalations and participate in update meetings with stakeholders (e.g., FPL).
• Track hours and report work completed for each team member.
• Train new hires and assign workloads; maintain ongoing communication with internal teams and owners.

Skills

Team leadership

Customer service

Communication

Project coordination

Problem solving

Education

High School Diploma or equivalent

Associates Degree

Job description

MasTec Utility Services is seeking a Lead Customer Service Specialist to manage a team of 10–20 specialists, ensuring clear customer communication and successful easement acquisition. You will interpret engineering plans and oversee daily operations, coordinating with internal departments and external customers.

The role requires 2+ years in customer service within a construction or project environment, strong written and verbal communication, and leadership abilities.