Lead Concierge, Meetings & Facilities Support

K2 Services; Los Angeles (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Equal opportunity employer

Job summary

Opentity Solutions in Los Angeles, CA is seeking a Lead Service Specialist to deliver concierge-style hospitality across client floors and spaces. You will coordinate daily operations, room setups, and service requests, serving as a liaison between clients, internal teams, and facilities.

The role requires independence, IT coordination with equipment setup and incident escalation, strong communication, and attention to detail.

Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Experience: 2–3 years in hospitality, workplace services, or event support.
• Technical: MS Office, service request systems, meeting room tools, AV/IT basics.

Responsibilities

• Deliver concierge-style service experiences for clients, guests, and staff.
• Coordinate daily hospitality operations, including meeting room scheduling and setup.
• Conduct floor walkthroughs to ensure rooms are clean, organized, and stocked.
• Lead event and meeting room setups per client specs and standards.
• Monitor service requests and ensure timely fulfillment.
• Use scheduling and workplace software to manage activities.
• Provide IT coordination for equipment setup and incident escalation.
• Escort clients to meeting spaces and ensure materials and amenities are ready.
• Serve as liaison between guests and staff to ensure service delivery.
• Communicate facility needs and track inventory with facilities teams.
• Assist in onboarding and training new hospitality staff on standards.
• Track and report operational metrics to management and clients.

Skills

Hospitality mindset

Independent work

Meeting room tech

Microsoft Office

Communication skills

Attention to detail

Time management

Liaison / problem-solver

Metrics reporting

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Service ticketing systems

Meeting room scheduling tools

AV/IT equipment knowledge

Job description

Opentity Solutions in Los Angeles, CA is seeking a Lead Service Specialist to deliver concierge-style hospitality across client floors and spaces. You will coordinate daily operations, room setups, and service requests, serving as a liaison between clients, internal teams, and facilities.

The role requires independence, IT coordination with equipment setup and incident escalation, strong communication, and attention to detail.