LEAD CONCIERGE / MAITRE D'- PRIME SOCIAL RESERVE NAPLES

Cameron Mitchell Restaurants; Naples (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

Dining discounts

Health benefits

Inclusive environment

Flexible scheduling

Paid time off

Closed major holidays

Competitive pay

Job summary

CAMERON MITCHELL RESTAURANTS in Naples, FL is seeking a Lead Concierge to join our team and create exceptional guest experiences. You will guide guests, manage seating, and model hospitality standards to ensure welcoming first impressions.

This role emphasizes leadership, teamwork, and a genuine, positive approach. We offer opportunities for growth, dining discounts across 60+ restaurants, health benefits, flexible scheduling, paid time off, and a supportive, inclusive environment.

Qualifications

• A genuine approach to hospitality.
• Leadership, kindness and positivity.
• "Yes is the Answer!" mentality.
• Teamwork, family and community values.
• Two years of leadership experience in hospitality.

Responsibilities

• Arrives on time per schedule; maintains required uniform and hygiene.
• Answers guests' questions and handles requests with guest satisfaction as priority.
• Cooperates with management and coworkers; offers positive improvement ideas.
• Follows safety, health and sanitation guidelines; reports unsafe conditions.
• Knows emergency procedures and adheres to associate handbook.

Skills

Genuine hospitality

Leadership in hospitality

Job description

CAMERON MITCHELL RESTAURANTS is seeking a LEAD CONCIERGE to join our team!

Who are We?

We are Great People Delivering Genuine Hospitality.

What is Your Role?

To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.

Summary:

It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:

• Opportunities for career growth, 80% of all positions promoted from within
• Dining discounts at any of our 60+ restaurants
• Health benefits for eligible associates
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, and closed 7 major holidays!
• Competitive pay based on experience

WHAT WE ARE LOOKING FOR:

• A genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• “Yes is the Answer!” Mentality
• Those who value teamwork, family, and community
• Two years of leadership experience in hospitality

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook

All newly hired associates will be subject to E-Verify Employment Eligibility Verification.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.