LEAD CONCIERGE

Ortigas Land Sales Careers; Capitol (MT); On-site; USD 34,000 - 42,000; Full time

Job summary

Ortigas Land Sales Careers is seeking a Lead Concierge for Capitol Commons to serve as the ambassador of the company's image, greet residents and visitors, answer calls, and coordinate with staff to ensure a welcoming, high-quality experience.

The role requires a Bachelor's degree, 3–5 years in customer service, preferably in hospitality or real estate, and excellent communication and people-management skills.

Qualifications

• Bachelor's degree in a field of any kind.
• 3–5 years of experience in customer service, preferably in hospitality or real estate.
• Excellent communication and people management skills.

Responsibilities

• Lead ambassador of the Company's image and provide high-quality service to clients, callers and visitors.
• Answer calls on the switchboard and direct them to the right personnel or department.
• Take messages and ensure prompt follow-up with callers.
• Greet and check-in residents and visitors with appointments; inform staff of arrivals.
• Coordinate courier traffic between agents and staff for documents and parcels.
• Provide support for various office/administrative functions.
• Promote a friendly, welcoming environment within the Office.
• Keep reception area in impeccable condition.
• Promote all services of the company to contacts.
• Be on call during calamities or disruptions affecting operations.
• Carry out other duties as directed by the corporate office.

Skills

Customer service

Communication

People management

Hospitality experience

Real estate industry

Education

Bachelor's degree

Job description

Lead Concierge

Estate Business Unit

Date Posted January 9, 2022

Capitol Commons

Responsibilities

• Take the lead in acting as the ambassador in communicating the Company's image as a high-quality service provider to all clients, caller and visitors.
• Answer all telephone calls and enquiries that come through the telephone switchboard system and direct them to the right personnel, department or extension.
• Take messages from telephone callers whenever necessary or appropriate, pass on and/or follow up on such messages promptly and efficiently.
• Greet and receive residents and visitors who have prior appointments with staff members, noting down their names and informing the relevant staff members of the clients’ arrival.
• Manage the Company's courier traffic, liaising between the courier agent and staff members in respect of incoming and outgoing documents/parcels.
• Provide support assistance on a variety of office/administrative functions.
• Extend ambassador role to promote a friendly and welcoming environment within the Office.
• Ensure that the reception area are in impeccable condition.
• Help promote all services of OPMI to all those whom you come in contact with.
• On call in times of calamities that may cause disruption in operation such as but not limited to power/water interruptions and typhoons.
• Carry out any other duties as directed by the corporate office

Required Qualifications

• A Bachelor's degree, any field
• With 3-5 years of experience in customer service, particularly in the hospitality or real estate industry
• With excellent communication and people management skills