Lead Concierge

SmartRecruiters, Inc.; Bridgewater (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life/AD&D

Disability insurance (short/long-term)

FSA

EAP

401(k) match

Paid time off

Tuition reimbursement

Job summary

Monarch Communities Senior Living seeks a proactive Concierge Team Lead to oversee front desk operations, greet residents and guests, and support sales and marketing through community information.

You will schedule team coverage, manage tasks, assist the Business Operations Director and Sales Counselor, and ensure compliance with regulations while delivering excellent customer service. This role offers benefits and opportunities in a compassionate, community-focused environment.

Qualifications

• High school diploma preferred.
• Strong interpersonal skills and able to relate to a variety of people.
• Experience working with the senior population.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.

Responsibilities

• Schedules Concierge Team Members to ensure appropriate front desk coverage.
• Assigns daily tasks and ensures completion of tasks.
• Assists the Business Operations Director and Sales Counselor with special projects.
• Maintains and updates log of emergency phone numbers and resident emergency face sheets.
• Monitors security alarms, resident emergency call system, and front door security.
• Answers and screens all incoming calls in a courteous and professional manner.

Skills

Interpersonal skills

Experience with seniors

Microsoft Office proficiency

Front desk / clerical experience

Education

High school diploma

Job description

• Employment Category: Full Time - Scheduled at Least 30 Hours Per Week
• Compensation: USD 23 - USD 25 - hourly

Company Description

Monarch/Brandywine Senior Living

Company Culture and Values:At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.

Responsibilities and Duties:

• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Assigns daily task and ensure completion of tasks
• Assists the Business Operations Director and Sales Counselor with special projects
• Ensures appropriate office supplies are on hand
• Coordinates maintenance of all office equipment
• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities:

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

Additional Information

Benefits Offered(Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.