Lead Community Support Professional (62496)

Paycom - ATS; Newtown Township (Delaware County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Lead Community Support Professional (CSP) at CADES’ Adult Day Program in Newtown Square, PA, provides program leadership, daily coordination, and high-quality direct support to participants. Under the Treatment Manager, you implement ISPs, coordinate activities, and ensure safety and regulatory standards are met.

You mentor CSPs, develop daily task lists, supervise onboarding, and help plan therapeutic activities.

Qualifications

• High school diploma or GED.
• Two years’ experience with individuals living with multiple disabilities.
• Ability to lead informally, train, and support team members.
• Strong time management and organizational skills.
• Excellent written and verbal communication.
• Experience with Microsoft Office and electronic records systems.
• CPR/First Aid and crisis intervention training may be required.

Responsibilities

• Provide day-to-day guidance, modeling, and informal support to CSPs.
• Create daily task lists and staff assignments for personal care and activities.
• Onboard, orient, and train new staff and volunteers.
• Facilitate team discussions and report to the Treatment Manager.
• Lead daily and monthly therapeutic activity planning aligned with ISPs.
• Deliver direct support and ensure safety, accessibility, and goals.
• Maintain documentation and oversee data collection by CSPs.
• Follow all safety procedures and participate in drills.

Skills

Leadership

Mentorship

Communication

Teamwork

Time management

Documentation

Safety awareness

Microsoft Office

Electronic records systems

Problem solving

Education

High school diploma/GED

Tools

Microsoft Office

SharePoint

PowerPoint

Job description

Job Details: Job Location: 82 Newtown Square - Newtown Square, PA 19073, Position Type: Full Time, Education Level: High School Diploma/GED, Job Shift: Day, The Lead Community Support Professional (CSP) provides program leadership, daily coordination, and high-quality direct support to participants in CADES’ Adult Day Program. The Lead CSP supports the Treatment Manager in implementing Individualized Service Plans (ISPs), coordinating activities, and ensuring consistent adherence to program expectation, safety guidelines, and regulatory standards. The Lead CSP is a model for CSPs, provides training, and receives and completes delegated tasks from the Treatment Manager and/or Adult Day Program Assistant Director. This role is essential in ensuring a positive, inclusive, person centered environment and promotes holistic wellness and meaningful participation for all individuals served.

DUTIES AND RESPONSIBILITIES

Leadership, Mentorship, and Coordination

• Provide day-to-day guidance, modeling, and informal support to CSPs.
• Create daily task lists and staff assignments for personal care, activities, feeding, loading/unloading, and sanitization.
• Develop and post staff break schedules.
• Assist with onboarding, orientation, and hands-on training of new staff and volunteers.
• Facilitate brief team discussions; submit documentation to the Treatment Manager.
• Participate in bi-weekly check-ins with the Treatment Manager.
• Identify issues related to work quality, attendance, or conduct and refer concerns to the Treatment Manager.
• Ensure that programming provided by CSPs is therapeutic, meaningful, and consistent with program goals.

Direct Support and Personal Care

• Provide direct support to program participants in alignment with ISPs.
• Assist with toileting, hygiene, mobility, feeding, and meal preparation.
• Use approved lifting and transfer techniques when moving individuals.

Therapeutic Programming and Activities

• Plan and implement daily and monthly activity schedules to ensure meaningful, therapeutic, and person-centered programming that supports individuals’ goals, interests, abilities, and over all well-being.
• Facilitate adapted wellness programs such as yoga, sensory activities, music, and therapeutic recreation in alignment with regulatory standards and ISPs.
• Support community inclusion and participation in events, outings, and assemblies by facilitating meaningful engagement, modeling appropriate social interactions, and ensuring accessibility, safety, and individualized supports.

Behavior Support

• Implement positive, person-centered behavior supports.
• Follow all behavior support plans and 55 Pa. Code § 2380.173.

Documentation and Administrative Responsibilities

• Complete all documentation accurately and timely including, but not limited to, t-logs, ISP data, progress notes, behavior logs, attendance, and incident reports as required by the program and regulations.
• Oversee and verify data collection documentation by CSPs.

Medication Administration

• Obtain and maintain Medication Administration Certification as required by the program.
• Maintain medication certification documentation.
• Administer medications in the nurse’s absence and follow all required procedures.

Safety and Environment

• Maintain clean, organized, and safe program spaces.
• Report needed repairs and safety concerns to Treatment Manager or designee.
• Participate in emergency drills and infection control.
• Report suspected abuse, accidents, illness, and/or unsafe conditions to Treatment Manager or designee immediately.
• Operate agency-provided vehicles and ensure the safe transportation of individuals including, but not limited to, following required safety and wheelchair securement procedures for mobility devices.

Communication

• Communicate respectfully and professionally with caregivers, staff, and supervisory personnel.
• Perform other duties as assigned

Qualifications: EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS

• High school diploma or graduate equivalency diploma.
• Non-profit human services experience preferred.
• Two (2) years’ experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.
• Demonstrated ability to lead informally, collaborate, train, and support team members.
• Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks.
• Demonstrated strong attention to detail.
• Demonstrated ability to work effectively as part of a team.
• Demonstrated strong time management and organizational skills.
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.
• Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.
• Excellent customer interaction, collaboration, and written and verbal communication skills.
• Demonstrated basic. experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint and PowerPoint.
• Experience using electronic management/electronic records systems preferred.
• Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
• Must pass and maintain CADES driving and securement certification.
• Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record
• Ability to attend meetings off site as necessary

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