Lead Community Health Navigator

Boston Medical Center; Boston (MA); On-site; USD 53,000 - 77,000; Full time

Job summary

Boston Medical Center seeks a Community Health Advocate Lead to oversee the HEART CWA + Outreach team, guiding patient-centered navigation and addressing social determinants of health for complex patients.

The role combines direct patient navigation with team leadership, workflow development, and documentation to support hypertension and diabetes care within the HEART program. Base pay reflects education, experience, and local market factors.

Qualifications

• Bachelor’s degree and at least three years of working with patients in a healthcare setting.
• Community Health Worker Certification within 6 months of hire.
• Strong oral and written communication, interpersonal, organizational, and record-keeping skills.
• Proficiency with software applications, including Microsoft Office and electronic medical record systems

Responsibilities

• Lead a team of CWAs providing onboarding, training, education, and hands on support for complex cases, leads team and individual meetings, and supports the Operations Manager with CWA workflow development and implementation.
• Manage and support a panel of patients navigating diabetes and hypertension care enrolled in the HEART program through proactive outreach, relationship building, assessment of social, financial, and clinical barriers, remote monitoring support, and ongoing follow-up in collaboration with the care team.
• Coordinate referrals to community resources, assist with benefits and service applications, support health care and resource navigation, address barriers to care, and promote patient self-advocacy and engagement in accessing clinical care and social services.
• Collaborate with the patient and the care team to identify clinical goals and address health related social needs. Provide culturally responsive health education, self-management support, and coaching, and reinforcement to promote heathy behaviors and empower patients to achieve their care goals.
• Document assessments, patient interactions, barriers to care, interventions, and care plans accurately and timely. Communicate key patient updates and recommendations succinctly during team huddles and care reviews.

Skills

Communication skills

MS Office

EMR systems

Education

Bachelor's degree

Job description

Boston Medical Center seeks a Community Health Advocate Lead to oversee the HEART CWA + Outreach team, guiding patient-centered navigation and addressing social determinants of health for complex patients.

The role combines direct patient navigation with team leadership, workflow development, and documentation to support hypertension and diabetes care within the HEART program. Base pay reflects education, experience, and local market factors.