Lead Community Engagement Strategist (Hybrid)

American Family Insurance Agency Staff; Boston (MA); Hybrid; USD 113,000 - 194,000; Full time

Benefits offered by this job

Relocation support

Job summary

American Family Insurance leads the Community Engagement strategy within the Sustainable Business Framework, guiding initiatives and partnerships that deliver long-term value for customers and communities. This hybrid role focuses on strategy activation, governance, and measurement to drive enterprise impact.

Based in the Boston area, you will develop roadmaps, manage stakeholder relationships, and present strategic recommendations to executives.

Qualifications

• 5+ years in strategy, sustainability, or community engagement.
• Experience leading cross-functional initiatives and managing complex stakeholders.
• Ability to develop recommendations supported by research and data.
• Strong verbal and written communication, including executive presentations.
• Experience in insurance, ESG, or community investments.

Responsibilities

• Lead the execution of the Community Engagement pillar of the Sustainable Business Framework.
• Develop multi-year roadmaps, priorities, and business cases for community initiatives.
• Identify opportunities where community needs align with enterprise objectives.
• Cultivate relationships with nonprofits, industry associations, and academic institutions.
• Lead resilience and climate adaptation initiatives to benefit customers and communities.
• Establish and monitor KPIs and report performance to executives.

Skills

Strategy development

Stakeholder engagement

Executive-level communication

Cross-functional leadership

Research and data analysis

Partnership development

Job description

The Lead Strategist, Community Engagement leads the development and activation of American Family's Community Engagement strategy through the Sustainable Business Framework (SBF). This role identifies, develops, and advances initiatives, partnerships, and investments that strengthen communities while creating long‑term value for customers, the enterprise, and communities.

Position Compensation Range:

$113,000.00 - $194,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Relocation support is offered for eligible candidates.

Key Responsibilities

Strategy Development & Activation

• Lead the execution of the Community Engagement pillar of the Sustainable Business Framework.
• Develop and maintain multi-year strategic roadmaps, priorities, and business cases for community-focused initiatives.
• Identify opportunities where community needs, customer challenges, and enterprise objectives intersect.
• Translate research, benchmarking, stakeholder insights, and trend analysis into actionable recommendations for leadership.

Strategic Partnerships

• Cultivate and manage relationships with nonprofit organizations, industry associations, academic institutions, and community stakeholders.
• Identify and evaluate partnership opportunities that advance community resilience, housing accessibility, and future customer needs.
• Develop partnership strategies that leverage enterprise capabilities alongside philanthropic and community investments.
• Represent American Family in external collaborations and industry conversations related to community impact and resilience.

Community Resilience & Innovation

• Lead initiatives that strengthen the resilience of customers and communities, including climate adaptation and disaster recovery efforts.
• Research emerging risks, trends, and opportunities that may influence future community and customer needs.
• Evaluate innovative approaches that can create both community impact and business value.

Governance, Measurement & Reporting

• Establish and manage KPIs that measure community engagement outcomes and strategic progress.
• Monitor, collect, analyze, and communicate performance metrics to internal stakeholders.
• Develop executive presentations, strategic recommendations, and annual reporting.

Stakeholder Engagement & Leadership

• Lead Community Engagement Council activities, facilitate collaboration, and drive alignment across stakeholders.
• Conduct stakeholder interviews, needs assessments, and cross‑functional workshops to identify opportunities and inform strategy.
• Influence without direct authority to advance complex, cross‑functional initiatives.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer‑driven solutions, support or service.
• Demonstrated experience conducting research and interpreting quantitative and qualitative data.
• Demonstrated experience developing business strategy by working directly with executive and senior management as either an internal or external management consultant.
• Demonstrated experience evaluating business trends and developing new business programs and strategies in response.

Additional Specialized Knowledge & Skills

• 5+ years of experience in strategy, sustainability, community engagement, corporate responsibility, nonprofit partnerships, social impact, public affairs, or related fields.
• Experience leading cross‑functional initiatives and managing complex stakeholder relationships.
• Demonstrated ability to develop strategic recommendations supported by research and data.
• Strong verbal, written, and executive presentation skills.
• Experience in insurance, corporate sustainability, ESG, community investment, or resilience planning.
• Knowledge of housing, climate resilience, disaster recovery, or community development ecosystems.
• Experience working with universities, nonprofit organizations, industry collaboratives, or public‑sector partners.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees). In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.