Lead Communications Strategist- Risk & Audit

MetLife, Inc.; New York (NY); Hybrid; USD 129,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 401(k)

Paid time off

Parental leave

Job summary

MetLife, Inc. in New York is seeking a Lead Communications Strategist to partner with Global Risk Management and Internal Audit. You will shape messaging for leadership, engage employees, and guide communications across internal and external programs.

Reporting to the AVP of Internal Communications, you’ll provide proactive counsel, manage multiple priorities, and leverage data-driven insights to measure impact while advancing enterprise objectives in a hybrid work environment.

Qualifications

• 10+ years of experience in corporate communications or a related discipline.
• Excellent writing, editing, storytelling, and message development skills with ability to use metrics and feedback to improve outcomes.
• Strong project management skills with ability to handle multiple priorities and maintain confidentiality.
• Familiarity with internal channels, digital platforms, AI-enabled productivity tools, and communications analytics to strengthen planning and engagement.
• Bachelor’s degree required; degree in Communications, Journalism, Public Relations, English, or related field preferred.

Responsibilities

• Provide strategic communications counsel to the Chief Risk Officer and Chief Auditor for internal and external engagements, shaping messaging that advances priorities.
• Develop and execute internal communications strategies to strengthen employee engagement and organizational alignment.
• Create messaging, plans, and content for employee communications, town halls, engagement efforts, updates, and change initiatives.
• Use channels, digital platforms, feedback, and metrics to improve reach, effectiveness, and engagement.

Skills

Writing & storytelling

Project management

Communications metrics

Internal channels & AI tools

Education

Bachelor’s degree in Communications, Journalism, Public Relations, English, or related field

Additional degree in related field preferred

Tools

AI-enabled tools

Analytics platforms

Job description

Joining Global Marketing & Communications (GMC) means contributing to the company’s customer‑centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data‑driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders.

The Opportunity

The Lead Communications Strategist serves as a strategic communications partner to the Global Risk Management and Internal Audit organizations. Reporting to the AVP, Internal Communications, this role leads the development and execution of communications strategies that strengthen employee engagement, support functional priorities, and advance enterprise objectives. The role also provides direct communications counsel and support to MetLife’s Chief Risk Officer and Chief Auditor, shaping leadership communications and supporting internal and external engagements. The successful candidate will combine strategic thinking with hands‑on delivery, providing proactive counsel and disciplined execution of communications initiatives.

Key Responsibilities

• Provide strategic communications counsel and end‑to‑end support to the Chief Risk Officer and Chief Auditor for internal and external engagements, shaping clear, consistent messaging that advances leadership, functional, and enterprise priorities.
• Develop and execute internal communications strategies that support team priorities, strengthen employee engagement, and enhance organizational alignment.
• Create clear messaging, plans, and content for employee communications, town halls, employee engagement efforts, business updates, enterprise programs, and organizational change initiatives.
• Use internal channels, digital platforms, employee feedback, and communications metrics to improve message reach, effectiveness, and engagement.

Required Qualifications

• 10+ years of experience in corporate communications, employee communications, public relations, journalism, or a related discipline.
• Excellent writing, editing, storytelling, and message development skills with demonstrated ability to use communications metrics and employee feedback to assess effectiveness and improve outcomes.
• Strong project management skills, including the ability to manage multiple priorities, maintain confidentiality, and deliver accurate work with close attention to detail.
• Familiarity with internal channels, digital communications platforms, AI‑enabled productivity tools, and communications analytics, with the ability to use these resources to strengthen planning, content development, execution, measurement, and employee engagement.
• Bachelor’s degree required; degree in Communications, Journalism, Public Relations, English, or a related field preferred.

Preferred Qualifications

• Experience working in matrixed, global organizations, preferably in financial services, insurance, asset management, or another highly regulated industry.
• Experience supporting business unit and/or corporate functions with internal communications strategy, messaging, and execution.
• Experience partnering with C‑level/senior leaders to provide strategic communications counsel, shape messaging, and support clear, effective leadership engagement, particularly during times of change.

Location Expectation

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $128,800 - $168,000. This role may also be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑and‑long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here .

About MetLife

Recognizedon Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people‑centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long‑term value.

Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we’re inspired to transform the next century in financialservices. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug‑free workplace.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.