Lead Communications Strategist - GTO

MetLife, Inc.; New York (NY); Hybrid; USD 93,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Paid holidays

Tuition assistance

Job summary

MetLife, Inc. is seeking a Lead Communications Strategist to advance global technology and operations priorities through integrated communications.

You will partner with senior leaders and Corporate Real Estate, shaping stories that strengthen alignment, engagement, belonging and purpose across a global organization. You will lead communications for MetLife’s Triangle Tech X ecosystem, including the annual conference and TTX Talks, translating complex priorities into relevant content across

Qualifications

• Excellent writing and editing skills with the ability to translate complex priorities into compelling stories.
• Experience as an internal communications partner providing strategic counsel to senior leaders.
• Strong verbal communication, presentation and relationship-building across cultures in a global matrixed org.
• Superior project-management skills across multiple priorities in a fast-moving environment.
• Proven experience in public relations and social media with integrated internal/external comms.
• Bachelor’s degree in communications, journalism, PR, English or related field.

Responsibilities

• Serve as lead communications partner to senior leaders; counsel on strategy, messaging and delivery.
• Develop and execute integrated internal/external comms that translate complex topics for diverse audiences.
• Strengthen employee engagement across channels, connecting with frontline staff globally.
• Manage PR, social media and thought leadership for Triangle Tech X Conference.
• Build stakeholder relationships and drive cross-functional collaboration across regions.

Education

Bachelor’s degree in communications, journalism, public relations, English or a related field

Job description

The Lead Communications Strategist helps advance key priorities for MetLife’s Global Technology & Operations (GTO) organization through clear, compelling and integrated communications. As a communications business partner to the EVP/Head of Global Customer Service & Operations and Corporate Real Estate, and in support of the Chief Data & Analytics Officer and the Head of Global Business Solutions, this role develops strategies and content that strengthen alignment, engagement, belonging and purpose across a global organization. The position also leads communications for MetLife’s Triangle Tech X (TTX) ecosystem, including the annual conference and TTX Talks, helping showcase emerging career opportunities, evolving skills and greater inclusion in STEM. Working across internal, external, social and multimedia channels, the strategist translates complex priorities into relevant stories that support business objectives and reinforce MetLife’s reputation as a place where technology and operations talent can thrive.

Key Responsibilities

• Serve as the lead communications business partner to the Head of Global Customer Service & Operations and Corporate Real Estate, while supporting the Chief Data & Analytics Officer and the Head of Global Business Solutions; counsel senior leaders on communications strategy, messaging and delivery to strengthen alignment and consistency.
• Develop and execute integrated internal and external communications strategies that advance GTO priorities and broader business objectives, translating complex business, technology and operations topics into clear, compelling stories for diverse audiences.
• Strengthen employee engagement across channels, continually identifying more effective ways to connect with frontline service and operations employees around the world.
• Enhance MetLife’s reputation as a place where technology and operations talent can thrive through public relations, social media and thought leadership, including communications and marketing for MetLife’s annual Triangle Tech X Conference.
• Manage multiple priorities and projects, build strong stakeholder relationships and work effectively across levels, functions, regions and cultures.

Required Qualifications

• Excellent writing, editing and message-development skills, with the ability to simplify complex business priorities and translate them into compelling stories and content for different audiences, leaders and channels.
• Demonstrated experience serving as an internal communications business partner and providing strategic counsel to senior leaders.
• Strong verbal communication, presentation and relationship-management skills, with the ability to collaborate effectively across cultures in a global, matrixed organization.
• Superior project-management skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-moving environment.
• Proven experience in public relations and social media, including the development of integrated internal and external communications.
• Bachelor’s degree in communications, journalism, public relations, English or a related field.

Preferred Qualifications

• 8+ years of relevant communications or business experience, including the development of written and multimedia content.
• Experience supporting a technology and operations organization, particularly one with a focus on customer service.
• Experience leading communications for conferences, executive platforms, thought leadership programs or large-scale employee engagement initiatives.
• Strong strategic judgment, intellectual curiosity and comfort navigating ambiguity and evolving business priorities.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $93,200 - $140,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here .

About MetLife

Recognizedon Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we’re inspired to transform the next century in financialservices. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.