Lead Commercial HVAC Service Technician

AIR Control Concepts; Louisville (KY); Hybrid; USD 55,000 - 76,000; Full time

Job summary

R.L. Craig Company, LLC, part of the AIR Control Concepts family, is seeking a Lead Commercial HVAC Service Technician based in Louisville, KY.

The role focuses on leading field operations, building our growing service division, and mentoring technicians while delivering top-notch customer experiences. You will work on VRF systems, rooftop units, packaged systems, and more, traveling to projects around Kentucky and Southern Indiana.

Qualifications

• Lead a group of technicians and assist with dispatch.
• Diagnose and resolve issues on commercial HVAC systems.
• Maintain strong customer relationships.

Responsibilities

• Technician Leadership - manage a group of technicians and assist with dispatch, review site reports, generate quotes, ensure quality control.
• Service, Troubleshooting & Optimization - diagnose and resolve issues on a variety of commercial HVAC systems; perform preventative maintenance and tune performance for efficiency.
• Customer Relationship Management - maintain strong relationships with customers and ensure satisfaction.

Skills

Leadership

Troubleshooting

Customer relationships

Job description

Job Title: Lead Commercial HVAC Service Technician

Operating Company: R.L. Craig Company, LLC.

Job Location: Louisville, KY

FLSA Status: Non-Exempt

Pay Rate: $40-55/hour

About:

R.L. Craig Company, LLC.- A member of the AIR Control Conceptsfamily.

R.L. Craig Company, LLC is a Louisville, Kentucky-based manufacturer’s representative and distributor of commercial and industrial HVAC equipment and air management solutions. We were founded in 1955, and we partner with contractors, engineers, and facility owners to provide equipment selection, application expertise, and technical support across Kentucky and Southern Indiana.

Check outourwebsite here: https://www.rlcraigco.com/

JobDescription:

The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field.

This individual will lead service execution across the full equipment lifecycle—from startup and warranty support to ongoing maintenance and complex troubleshooting- while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow.

The office is based in Louisville, Kentucky. Travel to projects around Kentucky and Southern Indiana will be the norm.

This role is all about creating positive experiences - identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.

You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Essential Duties and Responsibilities:

• Technician Leadership - All Technician Leaders will manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
• Service, Troubleshooting & Optimization - Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
• Customer Relationship Management