Lead Collections Account Specialist (Hybrid)

Ohio Attorney General's Office; Columbus (OH); Hybrid; USD 34,000 - 43,000; Full time

Job summary

The Ohio Attorney General's Office seeks a Claims Account Representative 3 in the Collections Enforcement Section. The role focuses on collecting delinquent taxes and debts owed to state and local entities, with a hybrid in-person/remote schedule.

The HQ is in Columbus, with multiple Ohio office locations, and involves training and coordination with external counsel. Responsibilities include leading a team of lower-level staff, handling sensitive contacts, negotiating payment plans, and

Qualifications

• High school diploma and 3 years experience in collections or 24 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; arithmetic fundamentals; 4 months experience or 4 months training in the use of a personal computer, calculator and telephone equipment.
• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications noted above.

Responsibilities

• Acts as lead worker, trains and provides work direction to lower-level staff; reports unit status.
• Collects delinquent taxes and monies owed to state agencies; handles sensitive contacts with the public, clients, accountants and attorneys.
• Requires payment in full or negotiates payment plans; uses multiple computations.
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing, verifies debtor location, and maintains accounts.
• Maintains daily log sheets; makes recommendations to supervisor.
• Issues praecipes and cites permits; conducts general clerical tasks and communications.
• Provides general information to debtors and attorneys.

Skills

Customer service

Confidentiality

Active listening

Responsiveness

Verbal communication

Education

High school diploma

Associates core program in business/communications/English

Equivalent minimum class qualifications

English composition training (1 course)

Arithmetic fundamentals

Experience with office practices and procedures

Tools

Microsoft Office

Job description

The Ohio Attorney General's Office seeks a Claims Account Representative 3 in the Collections Enforcement Section. The role focuses on collecting delinquent taxes and debts owed to state and local entities, with a hybrid in-person/remote schedule.

The HQ is in Columbus, with multiple Ohio office locations, and involves training and coordination with external counsel. Responsibilities include leading a team of lower-level staff, handling sensitive contacts, negotiating payment plans, and