Lead Coffeehouse Shift Supervisor—Craft & Community

Starbucks Corp.; Schaumburg (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition assistance

Paid time off

Employee stock program

Job summary

Starbucks Coffee Company in Schaumburg, IL seeks a Shift Supervisor to lead daily shift operations, coach baristas, and maintain exceptional customer service. You will ensure quality beverages and safe store practices while guiding a team to deliver a welcoming experience for our community.

The role emphasizes teamwork, quick learning, strong communication, and the ability to adapt to flexible scheduling, including weekends and holidays.

Qualifications

• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Provide quality beverages and food to standard recipes or customized for customers.
• Six (6) months of customer-facing experience.
• At least six (6) months of experience delegating tasks to others and coordinating two or more staff.

Responsibilities

• Direct shift team to deliver fast, friendly service.
• Coach staff to prepare beverages and food to standard recipes.
• Ensure store safety, cash handling and policy compliance.
• Foster a welcoming, community-focused store environment.

Skills

Direct others

Customer service

Team coordination

Communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company in Schaumburg, IL seeks a Shift Supervisor to lead daily shift operations, coach baristas, and maintain exceptional customer service. You will ensure quality beverages and safe store practices while guiding a team to deliver a welcoming experience for our community.

The role emphasizes teamwork, quick learning, strong communication, and the ability to adapt to flexible scheduling, including weekends and holidays.