Lead Client Servicing Associate

Clearwater Analytics; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics seeks a detail-oriented finance professional to own interface operations, resolving breaks with third parties and reconciling vendor data. You will design workflows for interfaces moving trade, position, risk, and analytics data to and from Enfusion, collaborating with multiple internal teams.

You will review daily activities, contribute to process improvements, and communicate effectively with staff at all levels while managing multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree in finance, economics, accounting, or related field.
• 2+ years of experience at a fund administrator, financial company, PB, custodian or asset manager.
• Familiarity with asset classes (Equities, Options, Futures, FX, Fixed Income, CDS, TRS).
• Understanding of portfolio management and reconciliation workflows.
• Excellent communication with staff and management at all levels.
• Highly organized, fast learner, able to work in a fast-paced environment.
• Strong time management and problem-solving in technical contexts.

Responsibilities

• Proactive break resolution and third-party communication.
• Review daily and monthly activities.
• Contribute to process improvements and team building.
• Collaborate with clients, third parties, and internal teams to design workflows for interfaces.
• Investigate reconciliation queries and vendor data issues.
• Be the trusted contact with clients, sales, AM, vendors, PBs, and onboarding.
• Strengthen client and vendor relationships through delivery and clear communication.

Skills

Financial acumen

Communication skills

Organizational skills

Team collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in finance/economics/accounting

Job description

The Team:

The Interface Operations team are responsible for taking ownership of priority queries, workflows, and projects across third party interfaces, consistently delivering optimal solutions for clients. The team will collaborate with Account Management, Interfaces Product and Interfaces Testing on new development and enhancements for clients. This role will report to the Interface Operations Team Lead.

What You'll Do:

• Proactive break resolution - 3rd party communication related to break resolution.


• Review of Daily and Monthly activities


• Contribute to process improvement and team building related to all the above responsibilities.


• Collaborate with clients, external third parties, and internal teams to design workflows for interfaces that transport trade, position, risk, and analytics data to and from the Enfusion system.


• Conduct investigation for reconciliation queries, resolving any issues relating to vendor data/prime broker data.


• Be part of a team who are the trusted point of contact within the firm to collaborate with internal and external stakeholders (Clients, Sales, AM, Vendors, PB's, Onboarding) to handle requests promptly and appropriately and communicate key product insights effectively.


• Strengthening our client and vendor relationships through strong delivery, clear business communication, and setting appropriate expectations.

What You'll Need:

• Bachelor's degree in finance, Economics, Accounting, etc.


• 2+ years of experience working at a fund administrator, financial company, PB, custodians or asset manager.


• Familiarity with various asset classes and financial instruments (Equities, Options, Futures, FX, Fixed Income, CDS, Total Return Swaps, etc.) in a middle office capacity


• Understanding of basic portfolio management concepts, including trading workflows and reconciliation workflows


• Proven ability to effectively communicate with all levels of staff and management.


• Highly organized, self-driven, extremely quick learner, and able to work in a fast-paced environment.


• Strong organization and time management skills as this hire will both manage and need to get involved in technical problem solving.

Salary Range

$60,000.00 - $85,000.00

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.