Lead, Client Services Specialist (Onsite – Corporate & Client Services)

Dine Brands Global, Inc.; Pasadena (CA); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Dine Brands Global, Inc. in Pasadena, CA, is seeking a Senior IT Support Specialist to deliver onsite end-user support for the corporate office. The role centers on Windows endpoint management, Intune, AD/Entra ID, and Microsoft 365 services, with hands-on ticket handling and escalation as needed.

You will support identity and collaboration tools, mentor Service Desk staff, and uphold SLA targets while providing executive-level assistance to VIP users.

Qualifications

• 5+ years supporting enterprise Microsoft environments.
• Expert-level administration of Microsoft Intune and endpoint management technologies.
• Strong experience with Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365.

Responsibilities

• Own enterprise Windows endpoint management strategy and administration.
• Administer/maintain Microsoft Intune for device enrollment, compliance, and policy management.
• Manage endpoint security posture, patching, and compliance reporting.
• Lead device lifecycle activities including provisioning, deployment, and retirement.
• Troubleshoot authentication, SSO, MFA, and access-related issues; support Teams and collaboration tools.

Skills

Enterprise Microsoft environments

Intune administration

Azure AD / Entra ID

Active Directory

Microsoft 365

SLA-driven support

VIP / executive support

PowerShell automation

Tools

Ivanti Neurons

ServiceNow

Microsoft Intune

Job description

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee's Neighborhood Grill + Bar®, IHOP®, and Fuzzy's Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Companies website located at www.dinebrands.com.

Job Location Type Hybrid – Role Summary

The Senior IT Support Specialist is a hands‑on, onsite role responsible for delivering high-quality end‑user support across the corporate office. As part of the Client Services / Service Desk team, this role focuses on Windows endpoints, MDM/Intune management, AD, and collaboration tools, while actively working on support tickets and assisting users in person. This is an individual contributor role, expected to lead by example, support the team, and act as a go‑to escalation point, while reporting to the IT Support Manager.

Key Responsibilities

Endpoint Management (40-45% of role)

Primary Responsibilities

• Own enterprise Windows endpoint management strategy and administration.
• Administer Microsoft Intune for device enrollment, compliance, configuration profiles, application deployment, and policy management.
• Manage endpoint security posture, vulnerability remediation, patch management, and compliance reporting.
• Lead device lifecycle activities including provisioning, deployment, refresh, retirement, and asset governance.
• Maintain and improve endpoint standards, baselines, and operating system configurations.
• Partner with Security and Infrastructure teams to ensure endpoint health and compliance objectives are met.

Identity & Collaboration (30-35% of role)

Primary Responsibilities

• Serve as a key administrator for Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 services.
• Manage user lifecycle processes, group administration, access controls, and identity governance.
• Troubleshoot authentication, SSO, MFA, Conditional Access, and access‑related issues.
• Support Microsoft Teams and collaboration technologies.
• Assist with Microsoft 365 administration, licensing, and user experience optimization.
• Partner with Security teams to strengthen identity management controls and compliance.

End User Support & Escalations (20-25% of role)

• Act as an L3 escalation point for complex technical issues.
• Support VIP and corporate users as needed.
• Mentor Service Desk staff and provide technical guidance.
• Participate in ticket management and SLA achievement.
• Deliver onsite support for high‑impact incidents and executive escalations.

Work Model Expectations

• Fully onsite role supporting corporate office users
• Willingness to step away from desk and provide in‑person support
• Balance between ticket work, walk‑up support, and endpoint ownership

Skills & Experience Required

• 5+ years supporting enterprise Microsoft environments.
• Expert‑level administration of Microsoft Intune and endpoint management technologies.
• Strong experience with Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365.
• Experience managing device compliance, patching, security baselines, and vulnerability remediation.
• Experience with Windows endpoint deployment, Autopilot, and device lifecycle management.
• Strong understanding of identity and access management concepts.
• Experience supporting Microsoft Teams and collaboration platforms.
• Experience working within SLA‑driven support organizations.
• Base salary target $90k-100k depending on experience

Preferred Qualifications

• Ivanti Neurons experience.
• Endpoint analytics and reporting.
• PowerShell automation.
• ServiceNow experience.
• Security‑focused endpoint management experience.

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions. Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: provide effective solutions for company technology and information management; maintain cybersecurity systems that protect confidential, proprietary, and trade secret information belonging to the company; and prevent unauthorized disclosure of personal, financial, and medical information belonging to employees and third parties.

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee's Neighborhood Grill + Bar®, IHOP®, and Fuzzy's Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Companies website located at www.dinebrands.com.