Lead Client Director - Strategic Retail - AR

Servicenow; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

ServiceNow in Bentonville, AR seeks an experienced Client Director to manage strategic accounts and executive relationships. You will lead large virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to advance client outcomes.

You will drive global account growth, align service offerings to client strategy, and oversee revenue, renewals and services wherever needed. This role requires significant travel and executive engagement.

Qualifications

• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Lead large virtual teams to develop ServiceNow solutions based on client outcomes.
• Oversee growth of global accounts and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships across client organizations up to the CxO level.
• Develop clear roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including licenses, renewals and professional services.

Skills

Executive relationship management

Multi-million-dollar sales

AI in business processes

Team leadership

IT service management sales

Travel flexibility

Job description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Understanding of broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)
• Must live in Bentonville or surrounding suburb

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.