Client Director, Life Sciences (Remote)

Tech Sales Jobs; United States; Remote; USD 157,000 - 259,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow seeks a Client Director - Life Sciences in the San Diego area with remote flexibility to lead strategic engagements across its largest accounts. You will manage executive relationships, coordinate cross-functional teams, and drive outcomes for customers in life sciences and related sectors.

You will develop global account plans, align resources, and ensure revenue growth through licenses, renewals, and professional services while navigating a dynamic, AI-enabled software environment.

Qualifications

• Experience integrating AI into work processes, decisions, or automation of workflows.
• 7+ years of client management with revenue accountability.
• 2+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationships.
• Experience selling ITSM, HR, Security Operations, Customer Service and IT Operations Management software.
• History of meeting or exceeding sales targets.
• Experience leading virtual or matrixed teams.
• Willingness to travel up to 50%.

Responsibilities

• Provide strategic leadership to clients and manage executive relationships.
• Coordinate with ServiceNow solution teams to design customer outcomes.
• Oversee executive-level engagement between ServiceNow and assigned accounts.
• Direct worldwide development of accounts and deployment of resources.
• Build trust across client organizations from IT teams to CxO level.
• Shape roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including licenses, renewals and services.

Skills

AI integration

Client management

Executive relationships

Multi-million-dollar sales

Team leadership

Sales targets

Travel up to 50%

Job description

Client Director - Life Sciences - CA

Location: San Diego, California, us, Remote

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

FD21

For positions in this location, we offer a base pay of $156,780 - $258,660, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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