Lead Cleaner

ABM Industries Inc.; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking facility management provider that has been a leader in the industry since 1909. This role involves troubleshooting, repairing, and maintaining HVAC systems, ensuring that all contractual commitments are met efficiently. You will use your technical expertise to assist and train other technicians while providing excellent customer service. With a focus on continuous improvement, you will have the opportunity to enhance your skills and contribute to a team dedicated to delivering high-quality service. If you are passionate about HVAC and enjoy solving problems, this position is a perfect fit for you.

Qualifications

• Must be 18 years or older and have a ten-year work history if available.
• Experience in commercial HVAC is preferred.

Responsibilities

• Troubleshoot, repair, and maintain HVAC systems effectively.
• Train and assist other technicians in problem-solving.
• Ensure timely completion of service calls and paperwork.

Skills

Troubleshooting

HVAC Maintenance

Customer Service

Technical Knowledge

Problem Solving

Education

High School Diploma or equivalent

Tools

HVAC Tools

Technical Manuals

Job description

Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner.

Pay: $25.75/HR

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Responsibilities

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of handling a heavy workload of calls.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed, offer explanation of situation and suggest next step.
• Demonstrate ability to accurately determine job priorities by:
• Adhering to planned call schedule.
• Scheduling report time concurrent with jobs.
• Handling interruptions in stride.
• Having the proper tools, materials, and scheduled tasking when arriving at the job site.
• Scheduling maintenance of vehicle.
• Plan project work to ensure service representatives and material are on the job at the right time.
• Promptly and accurately complete all required paperwork.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught to customers and take required time to do so.
• Provide sales with qualified leads.
• Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
• Determine who in the customer’s organization is responsible for the mechanical system being serviced.
• Persuade customer to replace obsolete systems and make recommendations.
• Assist Sales in pricing agreements and projects.
• Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups.
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.

Preferred Qualifications

• Customer Service Experience.
• One year of lead or supervisory experience.
• 2 yrs of commercial HVAC experience.

About the company

ABM Industries Inc. is a facility management provider in the United States. Founded in 1909 by Morris Rosenberg in San Francisco, California, as a window washing business. ABM provides facility services in areas such as electrical and lighting, energy, facility engineering, HVAC and mechanical, janitorial services, landscape and grounds, parking and transportation. ABM's services also include energy efficiency and sustainability such as building improvements, electric vehicle charging stations, and renewable energy solutions.