Head Housekeeper

Red Roof Inn; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values a warm and welcoming spirit! This role offers the opportunity to lead a housekeeping team, ensuring that guest rooms are impeccably maintained and meet high standards of cleanliness and comfort. You will play a vital role in enhancing guest satisfaction by overseeing room inspections, managing schedules, and providing special services. With a commitment to quality and a focus on teamwork, this position is perfect for a detail-oriented individual looking to make an impact in the hospitality industry. If you enjoy working in a dynamic environment and have a passion for service, this is the job for you.

Benefits

Flexible Schedule

Employee Discounts

Health Insurance

Paid Time Off

Career Advancement Opportunities

Qualifications

• High school diploma or GED required.
• Previous supervisory skills strongly preferred.
• Must have some computer knowledge.

Responsibilities

• Maintain safety and security of the property.
• Ensure guest rooms are cleaned according to standards.
• Communicate with staff and prepare schedules.

Skills

Supervisory Skills

Attention to Detail

Computer Knowledge

Bilingual (English/Spanish/French)

Education

High School Diploma or GED

Tools

Housekeeping Handbook

Job description

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand’s first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has nearly 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit.

Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don’t expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

Job Description

This position will be responsible for oversight of a housekeeping team, maintenance janitorial work assignments, room inspections and special cleaning projects. Candidates must have an eye for detail and be self-motivated.

This position will also prepare clean and comfortable rooms for guests and work in cooperation with other inn personnel to ensure the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and 100% guest satisfaction.

Position Responsibilities

1. Maintain safety and security
2. Ensure each guestroom is properly cleaned/prepared by meeting requirements of RRI's guestroom inspection
3. Complete daily work within budgeted work time
4. Clean rooms (following procedures established by Red Roof Inns)
5. Complete and inspect rooms in accordance with requirements described in the Housekeeping Handbook
6. Provide inn management with ideas and concerns
7. Communicate with staff and prepare staff schedules
8. Check fixtures and television for proper operation
9. Set heating/cooling equipment on proper setting
10. Check and clean outside the room
11. Provide special services for guests as requested
12. Complete and submit information on Rooms Cleaned Report
13. Complete and submit maintenance cards, as needed, to the front desk
14. Call in any discrepancies between stayovers and checkouts (with regard to Rooms Cleaned Report)
15. Call in clean rooms to the front desk
16. Turn in room keys at front desk
17. Restock cart and keep cart and storage rooms neat and clean
18. Other duties as assigned

Qualifications

1. High school diploma or GED required
2. Must be able to work a flexible schedule--weekends and holidays especially
3. Previous supervisory skills strongly preferred
4. Must have some computer knowledge to check rooms/make housekeeping sheets/check out of order rooms
5. Ability to cross train in laundry and clean rooms when necessary
6. Comply with good grooming and dress standards
7. Must be able to perform essential job functions
8. Bi-lingual (English/Spanish/French) preferred but not required

Additional Information

This position is at our Chicago Downtown - Magnificent Mile property.