Lead Claims & Case Management Operations

Lauth Investigations International; Boulder (CO); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Performance based incentives

Medical, Dental, Vision

Life Insurance

10 days Paid Time Off

12 hours Volunteer Time Off

Job summary

Lauth Investigations International is seeking a Director of Case Management based in Boulder, Colorado. This role is pivotal in leading the claim processing lifecycle from post‑signature to payout, ensuring compliance with state requirements. The ideal candidate will possess strong leadership skills and a mindset geared towards continuous improvement. Responsibilities include managing operations, optimizing processes, and resolving complex claims. Benefits include performance incentives, medical benefits, and paid time off.

Qualifications

• Experience in claim processing, operations, or investigations preferred.
• Strong leadership and team development capability.
• Comfortable leveraging technology to drive efficiency.

Responsibilities

• Oversee the full lifecycle of claims from onboarding to payout.
• Manage Claim Processors and conduct performance reviews.
• Implement process improvements and analyze pipeline data.

Skills

Leadership

Claim processing expertise

Operational judgment

Conflict resolution

Process improvement

Tools

Salesforce/CRM tools

Microsoft 365

Job description

Lauth Investigations International is seeking a Director of Case Management based in Boulder, Colorado. This role is pivotal in leading the claim processing lifecycle from post‑signature to payout, ensuring compliance with state requirements. The ideal candidate will possess strong leadership skills and a mindset geared towards continuous improvement. Responsibilities include managing operations, optimizing processes, and resolving complex claims. Benefits include performance incentives, medical benefits, and paid time off.