Lead Circulation Services Clerk

Illinois; Illinois; On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

2 weeks sick time accrued annually

Job summary

Glenside Public Library District in DuPage County, Illinois, seeks a part-time Circulation Clerk to provide public service, check materials in/out, register library cards, and help with holds, fees, and shelving. The role includes Passport Acceptance, Notary, and Voter Registration duties and basic supervisory tasks when the manager is away.

Strong computer skills and English communication are essential, with at least one year of customer service experience. Some bilingual ability is preferred.

Qualifications

• High school diploma or GED required.
• Strong computer and technology skills; able to communicate effectively in English (oral and written).
• At least one year of direct customer service experience; bilingual skills preferred.

Responsibilities

• Check materials in and out; register library cards; place holds; collect fees; process overdue items; answer phones; shelve materials.
• Conduct Passport Acceptance, Notary, and Voter Registration services for the public.
• Assist with supervisory tasks by assigning work to Circulation Clerks and Pages when the Manager is not on duty; help staff resolve patron or materials issues; oversee opening and closing of the circulation desk.

Job description

Description:

Responsibilities include providing direct public service, such as checking materials in and out, registering library cards, placing holds, collecting fees, processing overdue items, answering phones, and shelving materials. Additional duties include conducting Passport Acceptance, Notary, and Voter Registration services for the public. This position also assists with supervisory tasks including assigning work to Circulation Clerks and Pages when the Manager is not on duty, helping staff resolve patron or materials issues, and overseeing the opening and closing of the library’s circulation desk.

Qualifications:

A high school diploma or GED equivalency, strong computer and technology skills, the ability to communicate effectively in English (both oral and written), and at least one year of direct customer service experience are required. The successful candidate will demonstrate excellent customer service, strong organizational skills, and a high degree of accuracy. Bilingual skills and experience working in a library circulation department are preferred.

Because this position includes duties as a Passport Acceptance Agent, applicants must be U.S. citizens and at least 18 years old. Retention of the position is contingent upon successfully completing Passport Acceptance Agent training, Illinois Voter Registrar training, and Illinois Notary training within three months of hire. These credentials must be maintained for the duration of employment. Employment will also require a criminal background check at the library’s expense.

Schedule:

• Monday: 4:45 pm - 9:15 pm
• Tuesday:: 4:45 pm - 9:15 pm
• Thursday: 4:45 pm - 9:15 pm
• Sunday: 12:45 - 5:15 pm (2 in 4; weeks B and C)

Salary:

Hourly salary range begins at $21.00 commensurate with skills and experience.
(Salary Grade 7: $21.00-$28.00)

Benefits:

2 weeks sick time accrued annually

Glenside Public Library District, DuPage County