Lead Child Support Assistant: Case Processing & Training

City of Santa Fe Springs; Quincy (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Merced County is seeking a Child Support Assistant III to oversee and participate in the more complex work of staff applying federal, state, and local codes to secure current and delinquent child support payments. The role includes training staff, processing cases, and handling the most challenging files.

The position requires strong data entry, assessment, and interpersonal skills, with the ability to maintain confidentiality and work with various jurisdictions.

Qualifications

• One year of full-time experience performing duties of a Child Support Assistant II.
• Ability to lead, train, and assign tasks to staff.
• Experience using automated systems for data entry and reporting.

Responsibilities

• Lead and review staff performing child support case processing and training.
• Assist in processing cases and preparing cases for court action.
• Handle the most complex and difficult cases.
• Operate automated systems to input, extract information, and generate reports.
• Establish and maintain child support files.
• Interviews individuals to obtain pertinent information.

Skills

Basic arithmetic

English usage

Data input

Public relations

Lead staff development

Job description

Position Information

Under limited supervision, the Child Support Assistant III leads, oversees, and participates in the more complex and difficult work of staff responsible for applying Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; may serve as a lead worker and provide training and work assignments to a group of Child Support Assistant staff; and performs related work as required.

Child Support Assistant III is the advanced journey level in the Child Support Assistant class series. Positions at this level differ from the lower level of Child Support Assistant I/II by the complexity and difficulty of the work performed. The Child Support Assistant III class may provide lead supervision and training to assigned staff. This classification does not carry the full responsibilities of a caseload.

Examples of Duties

Duties may include, but are not limited to, the following:

• May lead, plan and review the work of staff responsible for applying Federal, State and local codes, procedure and rules to assist Child Support Specialists in securing current and delinquent child support payments. May provide or coordinate staff training.
• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Responsible for the most complex and difficult cases.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops, organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence.
• Assists with the location of parents and the establishment of parent's support capability.
• Performs related duties as assigned.
  
  

EMPLOYMENT STANDARDS

Knowledge Of

• Basic arithmetic.
• English usage, grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.
• Lead work and staff development techniques and practices.
  
  

Ability To

• Answer a variety of questions related to department programs and processes.
• Interpret and explain procedures to others.
• Provide verbal and written instructions to others.
• Exercise sound judgment when prioritizing, organizing, assigning and monitoring workload.
• Perform basic arithmetic calculations.
• Exercise tact, diplomacy, and flexibility.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Maintain confidentiality.
• Establish and maintain effective working relationships.
  
  

Minimum Qualifications

One (1) year of full-time experience performing duties of a Child Support Assistant II in a state or local government agency.

Supplemental Information

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [e-mail] or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.