Lead, Charging Operations & Process Improvement

Ford; Dearborn, Northern (MI, KY); Hybrid; USD 84,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible family care days

Parental leave

Tuition assistance

Vehicle discount program

Job summary

Ford is seeking a results-driven professional for the Ford Charging unit to develop value propositions and drive performance improvements for EV charging operations. The role requires juggling multiple tasks and meeting tight deadlines in a hybrid setting with four in-office days weekly in SE Michigan.

You will partner with management to enhance operational efficiencies, conduct process mining, and prepare reports while building strong internal relationships across the organization.

Qualifications

• Bachelor’s Degree in a relevant field.
• 5+ years’ experience in operations, product management, analytics, system dynamics, quality assurance or a relevant business role.
• Data-driven approach with strong modeling, reporting and metrics experience.
• Ability to work autonomously in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with management to design and measure continuous process improvement work that integrates strategic and financial plans.
• Oversee operations team efficiencies, including planning, backlog management, reporting and compliance.
• Ensure alignment of revenue optimization with sales, inventory, and customer metrics.
• Conduct process mining and assess value streams for new workflows and programs.
• Prepare quality and performance assessment documentation and reports.

Education

Bachelor’s Degree

Master’s Degree

Tools

Jira

SharePoint

Salesforce

Job description

Ford is seeking a results-driven professional for the Ford Charging unit to develop value propositions and drive performance improvements for EV charging operations. The role requires juggling multiple tasks and meeting tight deadlines in a hybrid setting with four in-office days weekly in SE Michigan.

You will partner with management to enhance operational efficiencies, conduct process mining, and prepare reports while building strong internal relationships across the organization.