Lead Cashier I

Coach; Merrimack (NH); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

Job summary

Coach in Merrimack, New Hampshire is seeking a Customer Sales Associate who is enthusiastic about engaging with customers and providing excellent service. The role requires a minimum of 1 year in sales experience, preferably in luxury retail, and knowledge of current fashion trends. The ideal candidate should be tech-savvy and capable of multitasking in a fast-paced retail environment.

The position offers a flexible schedule, including nights and weekends, and a competitive base pay range of $15.00 to $19.50, along with various benefits such as medical and dental insurance, retirement plans, and tuition assistance.

Qualifications

• 1+ years of sales experience (luxury retail preferred); combination of education and experience considered.
• Ability to work in a fast-paced environment.
• Experience with POS operation and ability to read price/release sheets.

Responsibilities

• Greet customers warmly and act as an Insider Program ambassador.
• Engage customers and assess needs at Cashwrap.
• Maintain SKU accuracy and organize Cashwrap.

Skills

Sales experience (luxury retail preferred)

Knowledge of fashion trends

Basic computer proficiency

Strong English language proficiency

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Responsibilities

• Greet customers warmly; act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add-ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Tech-savvy and eager to learn new systems.
• Knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Compliance and Benefits

Coach is an equal opportunity and affirmative action employer and hires based on qualifications related to the position. Employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range: $15.00-$19.50. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.